Summary
Overview
Work History
Education
Skills
Languages
Timeline
Babysitter

Mayra Otero

Richmond,CA

Summary

Versatile and results-driven professional with a proven track record at MOD Pizza, excelling in team leadership and customer service. Mastered crisis intervention at ACES ABA, enhancing student behavior significantly. Skilled in applying behavior analysis and fostering team cohesion, I consistently exceed sales targets through effective communication and problem-solving skills.

Professional team member capable of contributing to collective goals and maintaining high standards. Known for reliability, strong focus on team collaboration, and adaptability to changing needs. Efficient in task management and problem resolution, fostering productive environment.

Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.

Behavioral science professional with strong foundation in behavior intervention techniques, prepared to bring expertise and dedication to new role. Proven ability to develop and execute effective intervention plans that promote positive behavioral outcomes. Known for collaborative teamwork, adaptability, and results-driven approach. Skilled in data collection, analysis, and proactive problem-solving to support individuals and teams.

Overview

4
4
years of professional experience

Work History

Squad Member

MOD Pizza
10.2024 - Current
  • Acted as a liaison between squad members and leadership, fostering open communication channels for better decisionmaking.
  • Ensured timely completion of tasks by prioritizing workload and effectively delegating responsibilities among squad members.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.

Behavior Interventionist

ACES ABA
01.2024 - 05.2024
  • Maintained records of ongoing assessments and documentation of updates.
  • Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
  • Promoted positive behavior change through consistent reinforcement and appropriate consequences.
  • Improved student behavior by developing and implementing tailored intervention plans.
  • Evaluated progress regularly, adjusting intervention plans as needed to ensure continuous improvement in student behavior.
  • Collaborated with multidisciplinary teams to create comprehensive support strategies for students in need.
  • Completed observations of students in classroom and social situations.
  • Developed intervention plans based on established guidelines and individual needs.

Sales Representative

Metro by T-Mobile
05.2023 - 10.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Squad Member

Mod Pizza
09.2022 - 05.2023
  • Acted as a liaison between squad members and leadership, fostering open communication channels for better decisionmaking.
  • Ensured timely completion of tasks by prioritizing workload and effectively delegating responsibilities among squad members.
  • Assisted in the development of standard operating procedures to ensure smooth workflow within the team.


Cashier

Walmart
09.2020 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.


Education

High School Diploma -

Pinole Valley High School
Pinole, CA
06-2022

Skills

  • Training and mentoring
  • Teamwork and loyalty
  • Team leadership
  • Radio communications
  • Maintaining equipment
  • Safety protocols
  • Safety guidelines
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Problem-solving skills
  • Applied behavior analysis
  • Crisis intervention strategies
  • Documentation

Languages

Spanish
Native or Bilingual

Timeline

Squad Member

MOD Pizza
10.2024 - Current

Behavior Interventionist

ACES ABA
01.2024 - 05.2024

Sales Representative

Metro by T-Mobile
05.2023 - 10.2023

Squad Member

Mod Pizza
09.2022 - 05.2023

Cashier

Walmart
09.2020 - 04.2021

High School Diploma -

Pinole Valley High School
Mayra Otero