Mayra Padilla
Rancho Cucamonga,CA
Overview
24
24
years of professional experience
Work History
Marketing Director/Office Manager
Sunny Designs
Rancho Cucamonga, CA
10.2012 - 02.2024
- Maintained up-to-date knowledge of industry trends and competitive landscape.
- Presented monthly results of all marketing efforts at executive team meetings.
- Analyzed sales data to measure the effectiveness of marketing initiatives.
- Created customer-focused messaging that resonates with target audiences.
- Developed effective communication strategies between departments within the organization.
- Assisted in developing budgets for departmental expenses.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Responded to customer inquiries via phone or email in a professional manner.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided training to new hires on office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted in recruiting, onboarding and training new employees.
- Developed policies and procedures related to customer service operations.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Customer Service/Senior Accounts Receivable Clerk
GS Furniture
Mira Loma
09.1999 - 10.2011
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Prepared bank deposits by compiling data from cashiers.
- Resolved customer inquiries regarding bills and payments.
- Reviewed vendor invoices for accuracy prior to payment processing.
- Processed invoices, payments, and statements in a timely manner.
- Provided support to the Accounts Payable department as needed.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Resolved complex issues that arose during the collections process.
- Researched customer accounts for any discrepancies or outstanding payments.
Education
Computer Applications -
New Horizons Career Center
Upland, CA04-1998
Skills
- Operations Management
- Brand positioning
- B2B Marketing
- Sales expertise
- CRM Management
- Problem-solving aptitude
- Vendor Management
- Customer Relationship Management (CRM)
Languages
Spanish
Professional
Timeline
Marketing Director/Office Manager
Sunny Designs
10.2012 - 02.2024
Customer Service/Senior Accounts Receivable Clerk
GS Furniture
09.1999 - 10.2011
Computer Applications -
New Horizons Career Center