Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MAYRA PADILLA

Philadelphia,PA

Summary

Experienced operations management professional with a demonstrated ability to enhance efficiency and productivity. Skilled in fostering collaboration within teams and adapting to the ever-changing demands of the business landscape. Strong strategic planning, process optimization, and resource management skills that deliver impactful results. Highly regarded for reliability and a results-focused approach.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager of Operations

Convive Brands
03.2024 - Current
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.

Food & Beverage Manager

Garces Group
06.2022 - 03.2024
  • Identified opportunities for cost savings initiatives by analyzing product usage and labor costs
  • Implemented training programs for new hires in order to promote an efficient work flow
  • Maintained positive relationships with local health department officials through regular inspections and audits
  • Organized and supervised staff, ensuring efficient operations and compliance with food safety regulations
  • Collaborated with vendors to ensure timely delivery of quality products at competitive prices
  • Prepared reports regarding daily transactions and revenue streams as needed by management
  • Performed regular maintenance checks on equipment such as refrigerators, ovens, dishwashers
  • Conducted periodic reviews of employee performance in order to provide feedback on areas needing improvement
  • Established systems for tracking orders from suppliers to reduce waste due to spoilage or expiration dates
  • Participated in weekly meetings with executive chefs to discuss upcoming events or promotions
  • Analyzed menu trends and made suggestions for improvements based on seasonal availability of ingredients
  • Maintained detailed records for financial reporting purposes, including payroll, inventories, budgets
  • Utilized innovative strategies to increase sales, enhance customer experience, and improve efficiency of the restaurant
  • Created weekly schedules for all staff members while maintaining optimal staffing levels
  • Resolved customer complaints promptly and professionally, resulting in increased customer satisfaction ratings
  • Reviewed vendor invoices prior to payment in order to verify accuracy of pricing and quantities received
  • Ensured that all legal requirements pertaining to alcohol beverage service were met by staff members
  • Developed strong communication and customer service skills while managing a team of 30+ employees in a fast-paced restaurant environment
  • Planned special events such as banquets or catered parties according to client specifications
  • Provided leadership to ensure consistent adherence to established policies and procedures
  • Monitored daily inventory to ensure adequate supplies were available for peak hours of operation
  • Evaluated efficiency of food and beverage serving practices and created new systems when necessary
  • Completed paperwork detailing inventory, sales records and employee performance
  • Managed employee work schedule, keeping daily shifts properly staffed
  • Talked with dissatisfied customers to assist working employees and improve customer experience
  • Prevented food illnesses and achieved sanitary conditions by following federal food and safety regulations
  • Provided assistance to employees during busy hours to deliver quality service to customers
  • Reported broken equipment, payroll problems and large-scale issues to supervisors, improving store operations
  • Communicated with customers and received feedback on food and beverage quality
  • Counted money and made bank deposits
  • Scheduled and received deliveries and verified goods received against paperwork
  • Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
  • Scheduled staff hours and allocated resources to maximize team member performance
  • Investigated and resolved complaints regarding food quality and service
  • Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
  • Established standards for personnel performance and customer service
  • Kept accurate records in compliance with sanitation and food service requirements

General Manager

Lou Birds
08.2020 - 09.2022
  • Maintained food and equipment inventories to support business demand
  • Estimated food and beverage consumption to determine purchasing requirements
  • Greeted guests, escort them to seats and present them with menus and wine lists
  • Reviewed menus and analyzed recipes to assess labor and overhead costs
  • Built and maintained relationships with vendors and suppliers
  • Recruited team members to maintain adequate staffing levels
  • Provided coaching and mentoring support for employees at all levels of the organization
  • Managed profit goals against budget and prior year, keeping controllable costs within budget
  • Developed strategies to improve operational efficiency, reduce costs and maximize profitability
  • Assessed team member performance through formal reviews leading to promotions or terminations as necessary
  • Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty
  • Created policies, procedures and guidelines for staff members' daily operations
  • Executed sales and operational activities, producing results that met or exceeded business plan
  • Provided clear direction and set priorities for accomplishing desired actions and results
  • Met safety and security standards by overseeing preventative maintenance and repairs
  • Recruited team members for maintaining adequate staffing levels according to projected sales
  • Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss
  • Managed company assets by maintaining clean and fully equipped establishments with properly working equipment
  • Maintained positive relationships with key stakeholders including customers, suppliers and partners
  • Established employee development plan, setting clear expectations for team members
  • Directed recruitment efforts, hiring qualified personnel while maintaining diversity objectives
  • Identified areas of improvement within existing systems and developed action plans for implementation
  • Oversaw budgeting activities, monitored expenses and analyzed variances from plan
  • Planned, coordinated and oversaw company events and promotions
  • Organized regular meetings with department heads to review progress on projects and initiatives

Head Bartender, Server, Supervisor and Host

Marmont Steakhouse
04.2011 - 02.2020
  • Prepared financial reports, clearly explaining operational effectiveness, trends and variances
  • Analyzed current processes and implemented efficiencies that reduced costs
  • Analyzed financial data and prepared reports for senior management team
  • Established and maintained proactive human resource functions, complying with labor regulations
  • Conducted market research to identify trends, opportunities and threats in the industry
  • Prepared staff work schedules and assigned specific duties
  • Reviewed financial statements, sales reports, and other performance data to measure productivity
  • Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products
  • Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project
  • Led cross-functional projects that improved operational efficiency

Education

Bachelor of Science (B.S.) - Political Science

Temple University
Philadelphia, PA
05.2020

Skills

  • Strategic Marketing Development
  • Time Management
  • Cost Analysis for Menus
  • Risk Management Expertise
  • Resource Allocation Management
  • Banquet Operations
  • Catering Coordination
  • Culinary Menu Design
  • Adherence to Alcohol Laws
  • Bar Management
  • Inventory Control
  • Cross-Functional Collaboration
  • Cost Control
  • Beverage Knowledge
  • Health Regulations
  • Employee Scheduling
  • Problem Solving
  • Order Management
  • Budget Management
  • Cash Handling
  • Operational Efficiency
  • Purchasing Procedures
  • Performance Management
  • Staff Training
  • Event Planning
  • Wine Pairing
  • Sales Forecasting
  • Vendor Relations
  • Allergen Awareness
  • Operations Oversight
  • Food and Beverage Operations
  • Ordering Supplies
  • Relationship Building
  • Payroll Administration
  • Expense Tracking
  • Employee Performance Evaluations
  • Supply Ordering and Management
  • Menu Pricing and Writing
  • Budget Administration
  • Fire Safety Regulations
  • Continuous Improvement
  • Adaptability and Flexibility
  • Scheduling
  • Health Code Compliance
  • POS Terminal Operation
  • Coaching and Mentoring
  • Critical Thinking
  • Training and Onboarding
  • Inventory management
  • Revenue generation
  • P&L management

Certification

  • Servsafe Certification
  • RAMP Certified
  • Food Handlers License

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

General Manager of Operations

Convive Brands
03.2024 - Current

Food & Beverage Manager

Garces Group
06.2022 - 03.2024

General Manager

Lou Birds
08.2020 - 09.2022

Head Bartender, Server, Supervisor and Host

Marmont Steakhouse
04.2011 - 02.2020

Bachelor of Science (B.S.) - Political Science

Temple University

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MAYRA PADILLA