Mayra Pena-Medina
Salem,OR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
7
7
years of professional experience
Work History
Call Center Specialist
Dermatologist Medical Group Of North County
11.2021 - Current
- Placed outbound customer/patients service or customer/patient satisfaction calls to follow up on issues.
- Delivered exceptional customer/patients service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Receptionist
Moriah Family Produce
11.2017 - 11.2021
- Assisted with onboarding new clients and securing paperwork completion.
- Compiled information from files and research to satisfy information requests.
- Collected payments, processed transactions and updated relevant records.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
Bonita Vista Senior High School
Chula Vista, CA06.2013
Skills
- Performance Improvement
- Providing Customer Support
- Client Satisfaction
- Office Administration
- Call Volume and Quality Metrics
- Strong Telephone Etiquette
- Creative Solutions
- Problem-Solving Skills
- Customer Experience Management
- Training and Development
- Resolving Issues
- Interpretation and Translation Services
Timeline
Call Center Specialist
Dermatologist Medical Group Of North County
11.2021 - Current
Receptionist
Moriah Family Produce
11.2017 - 11.2021
High School Diploma -
Bonita Vista Senior High School
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