Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MAYRA PERALTA

ROSWELL,NM

Summary

Proactive Store Manager with extensive experience in daily operations, inventory management, and customer relations. Improved customer satisfaction and team performance through effective training and leadership. Skilled in cash control, merchandising, and staff recruitment, bringing a strong foundation for advancing retail success.

Overview

12
12
years of professional experience

Work History

Store Manager

NEXTAR
09.2015 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

PREMIER WIRELESS
10.2014 - 09.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Department Manager

Walmart
01.2013 - 07.2014
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Led a team of professionals to consistently achieve or exceed performance targets.

Education

GED -

UNIVERSITY HIGH SCHOOL
Roswell, NM
05.2012

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Training and mentoring
  • Team leadership and coaching
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Shift Scheduling
  • Retail Inventory Management
  • Recruitment and hiring
  • Team motivation
  • Sales expertise
  • Bank deposit procedures

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

NEXTAR
09.2015 - Current

Store Manager

PREMIER WIRELESS
10.2014 - 09.2015

Department Manager

Walmart
01.2013 - 07.2014

GED -

UNIVERSITY HIGH SCHOOL

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MAYRA PERALTA