Mayra Perez
Mesa,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Payroll Analyst
Troon
10.2023 - Current
- Prepare payroll billings, journal entries and other internal accounting documents
- Conduct research, analysis and resolution to payroll related tax notices and inquiries
- Analyze payroll data in preparation of quarterly and annual tax returns
- Provide excellence in customer service to internal and external clients
- Ensure payroll tax is properly withheld and reported
- Prepare new tax agency enrollments for account set-up with third party vendor
- Resolve out-of-balance conditions between payroll system and tax vendor
- Review W-2’s and W-2C’s for accuracy
- Manage and stay abreast of all payroll legislative changes to stay 100% compliant
- Establish state and local jurisdictional accounts for withholding and unemployment
- Serve as payroll tax expert and representative to all internal and external parties
- Review tax rates for accuracy with tax vendor and validate against payroll system
- Other related payroll tax duties as assigned.
Payroll Coordinator
DriveTime
01.2021 - 10.2023
- Prepares and processes biweekly payroll
- Assists the accounting team with data analysis and questions about transactions
- Assisted with the implementation of a new payroll system - Workday
- Created and implemented new Payroll, Absence, and Time Tracking procedures
- Prior to the implementation of Workday, processed payroll through UltiPro system
- Run daily, weekly, and monthly reports
- Review and audit incoming employee data from Self Service and Onboarding systems
- Respond to questions, research discrepancies, and resolve pay issues.
- Calculate retroactive pay adjustments.
- Verify and audit information prior to payroll transmission.
- Process manual checks when necessary.
- Advise and mentor team members regarding complex payroll issues.
- Resolve payroll, timekeeping and tax-related issues.
- Answer help-desk tickets.
- Works along side with Human Resources and Benefits teams to assist with inquires regarding employee payroll information
Payroll Analyst
American Airlines
06.2015 - 11.2020
- Processed payroll through UltiPro system
- Ran daily, weekly, and monthly reports
- Reviewed and audited incoming employee data from Self Service and Onboarding systems
- Responded to questions, researched discrepancies, and resolved pay issues
- Calculated retroactive pay adjustments
- Verified and audited information prior to payroll transmission
- Processed manual checks when necessary
- Advised and mentored team members regarding complex payroll issues
- Resolved payroll, timekeeping, and tax-related issues
- Answered help-desk tickets
- Worked alongside Human Resources and Benefits teams to assist with inquiries regarding employee payroll information
- Provided banking funding functions for Payroll payments
- Assisted with payroll accounting and Unions with forecasting, reporting, and questions about transactions
- Assisted with the implementation of creating new Union reports in a new payroll processing system
- Assisted with the transition to paperless pay checks
- Audited expense reports, worked with team members on policy exceptions and documentation
- Protected the integrity of confidential information for all matters
- Provided support to the Payroll Call Center for inquiries related to employee payments
- Answered Help tickets
Payroll Clerk
American Airlines
07.2014 - 06.2015
- Assisted with the distribution of manual and system-generated Payroll checks
- Provided telephone and front-counter support for Payroll and Accounts Payable related inquiries to employees and vendors
- Assisted with data input, signature verification, report distribution, filing, mailing, and other clerical duties
- Performed supervisory and administrative duties
Key Carrier
Party City
09.2008 - 09.2014
- Responsible for opening and closing store and related procedures
- Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
- Authorized register functions including post voids, returns, and associate discounts
- Assisted in supervising and coaching all associates
- Reviewed all corporate communications and reacted accordingly
- Performed manager on duty (MOD) responsibilities as required
- Delivered exceptional customer service through personal contact with customers
- Interacted with and assisted customers in accordance with corporate Customer Service program
- Staged merchandise for the sales floor
- Assisted in merchandising procedures
- Set and maintained merchandise presentation planner (MPP)
- Set and maintained plan-o-grams
- Executed corporate directed price changes and clearance markdowns
Sales Team Intern
Visit Mesa
08.2013 - 12.2013
- Assisted Visitors with local information in person and via phone
- Serviced requests for large groups (i.e
- Preparing welcome packets, welcome kits, etc.)
- Conducted company research via the internet and phone
- Communicated via phone and email to potential clients, clients, and partners
- Converted paper files to electronic files
- Performed special projects assigned by sales managers and assistance
- Prepared sales reports and evaluation reports after trade shows and events
- Attended industry associations to network and promote the city of Mesa
- Conducted telemarketing calls and personal sales calls
- Stocked visitors lobby with brochures
Education
Bachelor of Science (BS) in Tourism Development & Management -
Arizona State University
Phoenix, AZ12.2013
Associate of Arts (AA) in General Studies -
Mesa Community College
Mesa, AZ01.2011
Skills
- Data Analytics
- Languages
- Human Resources (HR)
- Customer Experience
- Communication
- Payroll
- Data Cleaning
- Reporting & Analysis
- Process Improvement
- Data Entry
- Training
- Analytical Problem Solving
- Microsoft Office
- Microsoft Excel
- Google Sheets
- SQL
- Workday
- UKG
- SAP
- Concur Expenses
- VLOOK UPs
- Pivot Tables
- Data Imports
- Audit Support
- Information Gathering
- Data Reconciliation
Websites
Locations
- Mesa, Arizona
- Tempe, Arizona
- United States
Certification
- Data Analytics Training - February 2023 - April 2023
Languages
Spanish
Native or Bilingual
Timeline
Payroll Analyst
Troon
10.2023 - Current
Payroll Coordinator
DriveTime
01.2021 - 10.2023
Payroll Analyst
American Airlines
06.2015 - 11.2020
Payroll Clerk
American Airlines
07.2014 - 06.2015
Sales Team Intern
Visit Mesa
08.2013 - 12.2013
Key Carrier
Party City
09.2008 - 09.2014
Bachelor of Science (BS) in Tourism Development & Management -
Arizona State University
Associate of Arts (AA) in General Studies -
Mesa Community College