Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mayra Portillo

Adelanto,CA

Summary

providing administrative support, like answering phones, organizing files, scheduling appointments, and assisting with general office tasks. It's a key role in keeping the office running smoothly and efficiently. with general office tasks. Often handle correspondence, manage documents, and may also help with basic accounting tasks. play a crucial role in maintaining office efficiency and organization.

Efficient Office Assistant with 1 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Reliable office assistant skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.

Well-rounded office assistant possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting

Polite and attentive supprt offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Hardworking and reliable assistant with strong ability in customer service. Offering support and services. Highly organized, proactive and punctual with team-oriented mentality.

Overview

13
13
years of professional experience

Work History

Office Assistant

Transitional Assistance Office
Adelanto, CA
11.2023 - Current
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered phone calls and welcomed visitors to office.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Conducted office inventory checks and requested restock of supplies.
  • Dispersed incoming mail to correct recipients throughout office.
  • Answered telephones, directed calls and took messages.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Typed, formatted and edited correspondence and other documents.
  • Computed, recorded and proofread data or reports.
  • Developed organizational filing systems for confidential customer records and reports.
  • Trained staff members to perform work activities and use computer applications.

Medical Assistant

Urgent Care & More
Adelanto, CA
09.2022 - 05.2023
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Organized patient charts before each day's clinic sessions began.
  • Collected samples from patients for laboratory testing purposes.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.

CNA

Waterman post Accute
San Bernardino, CA
10.2019 - 03.2020
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Reported changes in patient conditions to registered nurse or physician.
  • Documented patient care services by charting in designated areas.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Monitored food intake and output as directed by nursing staff.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Provided emotional support to family members during difficult times.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents in preparing for activities and social programs.

Cashier

El Super Market
Los Angeles, CA
06.2011 - 02.2014
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.

Education

Under Graduate Bachelor - Teacher Education

National University
La Jolla, CA
09-2027

High School Diploma -

Victor Valley High School
Victorville, CA
06-2022

Skills

  • Experience: Six (6) months of full-time experience working as a Public Service Employee (PSE) with the Transitional Assistance Department (TAD)

Timeline

Office Assistant

Transitional Assistance Office
11.2023 - Current

Medical Assistant

Urgent Care & More
09.2022 - 05.2023

CNA

Waterman post Accute
10.2019 - 03.2020

Cashier

El Super Market
06.2011 - 02.2014

Under Graduate Bachelor - Teacher Education

National University

High School Diploma -

Victor Valley High School
Mayra Portillo