Hi, I’m
Mayra Quintanilla
San Bernardino,CA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
years of professional experience
2
years of post-secondary education
Work History
AARP Tax-Aide
Tax Preparer
04.2012 - 08.2015
Job overview
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Managed over 100 calls daily.
- Completed and filed over 100 returns with tax departments at local, state, and federal levels.
- Assessed several client tax situations to determine best filing options.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Maintained compliance by adhering to current tax laws and regulations.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
Watts Labor Community Action Committee
Case Manager
04.2010 - 08.2015
Job overview
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Collaborated with team to determine timely delivery of services.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Partnered with local organizations to expand access to social and community services.
- Participated in community events to promote services and engage with public.
- Collaborated with community members to develop and implement service initiatives.
- Skilled at working independently and collaboratively in a team environment.
California Pottery & Tile Works
Office Manager
08.2015 - Current
Job overview
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated 50 employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing over 50 projects to operational excellence.
- Used customer service skills to resolve customer concerns and promote loyalty.
Education
Los Angeles Trade Technical CollegeLos Angeles, CA
Associate of Arts from Buisness
09.2003 - 06.2005
Los Angeles High School Of The ArtsLos Angeles, CA
High School Diploma
06.1998
Skills
- MS Office
- Excellent Communication
- Decision-Making
- Problem-Solving
- Active Listening
- Attention to Detail
- Cultural Awareness
- Clerical Support
- Self-Motivated
- Good Telephone Etiquette
- Data Entry
- Planning and Coordination
- QuickBooks Software Proficiency
- Multitasking Abilities
- Business Administration
- Account Reconciliation
- Customer Relations
- Database Administration
- Administering Payroll
- Billing and Invoicing
- Office Supplies and Inventory
- Performance Improvement
- Policy Implementation
- Report Preparation
- Training and Development
- Accounts Payable and Receivable
- Calculating Deductions
- Coaching and Training
- Financial Tracking
- Organizational Skills
- Human Resources
- Microsoft Office
- Excellent Multitasking Abilities
- Staff Training
- Office Management Software
- Financial Accounting
- Financial Reporting
- Sales Tax Filings
- Profit and Loss Statements
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Office Manager
California Pottery & Tile Works
08.2015 - Current
Tax Preparer
AARP Tax-Aide
04.2012 - 08.2015
Case Manager
Watts Labor Community Action Committee
04.2010 - 08.2015
Los Angeles Trade Technical College
Associate of Arts from Buisness
09.2003 - 06.2005
Los Angeles High School Of The Arts
High School Diploma
Similar Profiles
Abdullah AlmutawakelAbdullah Almutawakel
Volunteer Tax Preparer at AARP Tax-AideVolunteer Tax Preparer at AARP Tax-Aide
NANHEE RYANNANHEE RYAN
Tax Counselor at AARP Tax-AideTax Counselor at AARP Tax-Aide
JULYSSA DE LA CRUZJULYSSA DE LA CRUZ
Volunteer at AARP Tax-AideVolunteer at AARP Tax-Aide
Michael PetersenMichael Petersen
Sous Chef at Rock-n-fondueSous Chef at Rock-n-fondue
Esmeralda QuinteroEsmeralda Quintero
Trouble Clerical at Burlington Coat Factory WarehouseTrouble Clerical at Burlington Coat Factory Warehouse