Decorator
Randy's Donuts
03.2023 - 08.2023
Mayra Ramirez
Cashier
Sylmar,CA
Timeline
Delivery Driver
Amazon Flex
05.2022 - 03.2024
Cashier
My Bakery
10.2013 - 10.2021
No Degree -
Los Angeles Mission College
08.2013 - 06.2017
High School Diploma -
Social Justice Humanitas Academy
08.2009 - 06.2013
Work History
Decorator
Randy's Donuts
Burbank, CA
03.2023 - 08.2023
- Organized workflow efficiently to meet tight deadlines, enabling timely project completion.
- Stayed up-to-date with industry trends, incorporating fresh ideas into design concepts.
- Read job orders and inspected workpieces to determine work procedures and materials required.
- Inspected finished workpieces and products, assigned grades and removed unacceptable items.
- Maintained production and processing equipment in clean states and good working order to optimize performance.
- Attached decorative or functional accessories to products and positioned patterns on equipment, materials and workpieces to complete desired production actions.
Cashier
My Bakery
Sylmar
10.2013 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
Delivery Driver
Amazon Flex
Sylmar
05.2022 - 03.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Education
High School Diploma -
Social Justice Humanitas Academy
San Fernando, CA 08.2009 - 06.2013
No Degree -
Los Angeles Mission College
Sylmar, CA 08.2013 - 06.2017
Skills
- Customer Service
- Map Reading Skills
- Route Management
- GPS and Route Planning
- Teamwork and Collaboration
- Attention to Detail
- Overnight Runs
- Valid Vehicle Insurance and Registration
- Dependability and Honesty
- Communication and Interpersonal Skills
- Money Handling
- Staff Training
- Customer Assistance
- Cash Drawer Management
- Restocking
- Process Transactions
- Adaptable and Flexible
- Complex Problem-Solving
- Cooperative Attitude