Mayra Ramirez
Martinsburg,WV
Summary
I am strongly seeking an opportunity to learn and develop in a corporation that can utilize my skills and experience in customer service. Providing a high level of excellent customer service, committed and self-driven. Promoting a 100% teamwork mentality by working hard with a positive attitude, meeting and exciting the organization expectation.
Overview
10
10
years of professional experience
Work History
Macys Fulfillment Associate/Trainer
Macys Logistics
Martinsburg, WV
10.2018 - Current
- Collaborated with team members to complete tasks efficiently and accurately.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Packed goods for shipment in accordance with customer instructions.
- Communicated effectively with team members on matters related to work assignments.
- Conducted assessments of employee performance to identify areas needing improvement.
- Encouraged open communication between trainers, employees, and managers about any issues or concerns that arose during the course of a training session.
- Provided guidance and support to employees throughout their learning process.
- Showcased proper methods for accomplishing daily warehouse responsibilities.
- Demonstrated safety procedures in action by showing proper use of warehouse equipment.
- Explained goals and expectations required of trainees.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Jc Penney Customer Service Specialist
JC Penney Stores
Martinsburg, WV
02.2014 - 11.2015
- Encouraged customers to sign up for loyalty programs or promotional offers.
- Answered incoming calls from customers inquiring about products or services offered by the store.
- Assisted management with training new staff members on customer service techniques and operational procedures.
- Provided excellent customer service throughout each transaction while maintaining a friendly demeanor.
- Operated cash register to process cash, check, and credit card transactions.
- Answered questions about current promotions and resolved issues according to store policies.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Solicited sales from customers by identifying product needs and locating merchandise.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Recommended, selected and located merchandise based on customer desires.
Skills
- Bilingual fluency in Spanish
- Positive and professional
- Customer Service
- Friendly Customer Engagement
- Teamwork and Collaboration
- Confidence and Determination
- Patient Relations
- Social media proficiency
- Responsible
- Computer Oriented
- Positive attitude
References
References available upon request.
Timeline
Macys Fulfillment Associate/Trainer
Macys Logistics
10.2018 - Current
Jc Penney Customer Service Specialist
JC Penney Stores
02.2014 - 11.2015