Mayra Ramos
Bloomington,CA
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at Sanven Corp. Skilled in data entry and problem-solving, I excel in high-pressure environments, significantly improving customer satisfaction. My bilingual abilities and critical thinking ensure efficient resolution of customer inquiries, contributing to operational excellence. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Sanven Corp
02.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed and updated databases to handle customer data using Excel
- As a bilingual speaker i am ae to assist not only English speaking customers but Spanish speaking customers as well
- Had conference calls or team meetings and messaging using Zoom and Team apps .
Office Assistant
Hanesbrands
06.2018 - 06.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contacting third party carriers by email and telephone to confirm appointments, typing memos, emails, and correspondence and distributing it accordingly
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Retail Sales Associate
Payless
09.2013 - 10.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Sales Associate
Papayaclothing
04.2007 - 01.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Open and close registers, performing tasks such as counting money separating charge slips, coupons, balancing cash drawers, and making deposits
Education
No Degree - General Education
Chaffey College
Rancho Cucamonga, CA01.2007
High School Diploma -
Fontana High School
Fontana, CA06.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Paperwork Processing
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Sanven Corp
02.2024 - 07.2024
Office Assistant
Hanesbrands
06.2018 - 06.2019
Retail Sales Associate
Payless
09.2013 - 10.2015
Retail Sales Associate
Papayaclothing
04.2007 - 01.2013
No Degree - General Education
Chaffey College
High School Diploma -
Fontana High School