Mayra Reeves
Summary
Highly organized front desk receptionist with exemplary multitasking, time management, and customer service skills. Goes the extra mile to assist others in problem-solving and provides exceptional customer service. Maintains a welcoming and efficient front desk environment. Adept at handling high volumes of tasks while remaining calm and composed, ensuring smooth operations and positive experiences for all visitors.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Hospitality ER
04.2023 - Current
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
Assistant Manager
Salsaritas
07.2015 - 08.2019
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Seasonal Retail Associate
Victoria Secret
10.2017 - 01.2018
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
No Degree - nursing
Tyler Junior College
Tyler, TX03-2027
High school diploma -
Chapel Hill High School
Tyler, TX05.2013
Skills
- Team Leadership
- Proficient in Medical Terminology
- High-Speed Data Entry
- Effective Written Communication
- Effective Multitasking
- Effective Time Management
- Document Organization
- Customer Service Excellence
- Document Creation
- Email and telephone decorum
- Conflict management
- Correspondence typing
- Spreadsheet tracking
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Hospitality ER
04.2023 - Current
Seasonal Retail Associate
Victoria Secret
10.2017 - 01.2018
Assistant Manager
Salsaritas
07.2015 - 08.2019
No Degree - nursing
Tyler Junior College
High school diploma -
Chapel Hill High School
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