Mayra Reyes

Targeted accounts at senior and executive levels and secured funding for future initiatives.

• Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
• Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
• Educated and worked with clients on ROI terms to find accurate solutions.
• Carried out day-to-day duties accurately and efficiently.
• Conducted research, gathered information from multiple sources and presented results.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Collaborated with team members to achieve target results.
• Handled 50 calls per day to address customer inquiries and concerns.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Discussed financial options with clients and provided informed suggestions.
• Used coordination and planning skills to achieve results according to schedule.

• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Interacted with customers by phone, email or in-person to provide information.
• Arranged 25 patient discharges and patient transportations.
• Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. Each floor with average of 103 rooms
• Coordinated household cleaning service operations and managed client relations.
• Completed schedules, shift reports and other business documentation.
• Managed staff housekeepers.
• Worked with front desk to respond promptly to all guest requests.
• Promoted safety by demonstrating proper operation and training staff on power equipment tools.
• Maintained controls over expenses and inventory for optimal budget tracking.