Mayra Reyes
New Britain,CT
Summary
Motivated Front Desk Coordinatior/Administrative with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
Middlesex Orthopedic and Spine
Middletown, CT
11.2023 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided support to other departments within the organization as needed.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Reviewed and copied paperwork for permanent records.
- Trained new employees on proper use of software applications related to front desk operations.
- Maintained cleanliness of front lobby area.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Facilitated workflow by drafting, forwarding and copying important documents and paperwork.
Receptionist
Wykagyl Country Club
New Rochelle
06.2019 - Current
- Greeting and welcoming guests and providing them with all answers and concerns
- Directing members to where they need to go
- Schedule reservations
- Make daily menus.
Customer Service Associate
Marshalls
New Rochelle
10.2018 - 06.2019
- Make sure the shopping floors are organized and put together
- Helped customers find everything and answered all their questions.
Receptionist
Emergency Beacon
New Rochelle
05.2016 - 05.2019
- Handled shipping department
- Ordered all supplies needed for the factory
- Answered phone calls and help direct customers to desired lines or answered all questions asked
- Organized and made schedules.
Education
High School Diploma -
New Rochelle High School
Undergraduate -
Iona University
Skills
- Communication skills
- Problem Solving
- Teamwork
- Customer Service
- Computer skills
- Office Administration
- Fluent in Spanish and English
- Problem-Solving Skills
- Time Management
- Administrative Support
- Appointment Setting
Languages
- English
- Spanish
Timeline
Front Desk Coordinator
Middlesex Orthopedic and Spine
11.2023 - Current
Receptionist
Wykagyl Country Club
06.2019 - Current
Customer Service Associate
Marshalls
10.2018 - 06.2019
Receptionist
Emergency Beacon
05.2016 - 05.2019
High School Diploma -
New Rochelle High School
Undergraduate -
Iona University
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