Mayra Reyes
Los Angeles,CA
Summary
Experienced cargo agent with 5+ years in airport operations, known for exceptional customer service skills. Prioritizes professionalism to drive company success. Eager to learn new skills and embrace challenges in a new field.
Overview
6
6
years of professional experience
Work History
Office Agent
Xchange Logistics
09.2024 - Current
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Maintained detailed records of all shipments and transactions, providing an accurate basis for reporting and analysis purposes.
- Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
Import / Export Office Lead
WFS- Virgin Atlantic
07.2024 - 09.2024
- Optimized inventory management processes by accurately forecasting demand for imported items.
- Maintained comprehensive knowledge of international trade regulations to ensure full compliance for all import transactions.
- Liaised effectively between clients, carriers, customs personnel, and other relevant parties throughout the shipment process.
Import Office Lead
WFS- Polar
12.2021 - 07.2024
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
Import Office Agent
A1 Handling -Polar
10.2021 - 12.2021
- Provided clients with updates on shipment and payment needs, prepared flights for import through Cargo Spot, assisted with 1F nominations and 1C clearances.
- Streamlined air import processes by closely monitoring shipment statuses and ensuring timely deliveries.
- Calculated duty and taxes accurately for each import shipment, avoiding discrepancies and potential fines from regulatory authorities.
Import Office Agent
AGI- China Airlines
12.2020 - 02.2022
- Ensured shipments were picked up on time, prepared and organized new flight arrival shipments, notified clients of status, collected fees, handled customer inquiries.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
Special Services Agent
Aviation Safeguards, LAX
01.2019 - 04.2020
- Implemented advanced surveillance techniques to monitor potential threats, ensuring the safety of clients and property.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Improved on-time performance, coordinating closely with ground support teams and air traffic control.
Education
High school diploma -
David Star Jordan High School
Skills
- Positive Attitude
- Problem-solving skills
- Customer service and care
- Organizational Skills
- Goal-oriented mindset
- Clear Communication
- Customer Complaint Resolution
- Documenting information
- Customer needs determination
- Ensuring customer satisfaction
- Flexible Schedule
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Office Agent
Xchange Logistics
09.2024 - Current
Import / Export Office Lead
WFS- Virgin Atlantic
07.2024 - 09.2024
Import Office Lead
WFS- Polar
12.2021 - 07.2024
Import Office Agent
A1 Handling -Polar
10.2021 - 12.2021
Import Office Agent
AGI- China Airlines
12.2020 - 02.2022
Special Services Agent
Aviation Safeguards, LAX
01.2019 - 04.2020
High school diploma -
David Star Jordan High School
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