Mayra Robles
Hutto
Overview
13
13
years of professional experience
Work History
Clinic Operations Manager
Lone Star Circle of Care
12.2024 - Current
- Responsible for managing 2 medical providers, 2 therapist and one optometrist.
- Maintain excellent working relationship with the physician’s and advanced practice providers.
- Oversee all staff process to ensure accurate completion of duties.
- Ensure all sites remain in compliance with TJC and Primary Care Medical Home Standards.
Notary Public
Self-employeed
01.2023 - Current
- Performed notary services, including administering oaths, witnessing and certifying signatures, and verifying identities, in compliance with legal requirements and company policies.
- Maintain a thorough understanding of the law related to notary services and remain up-to-date with any changes in regulations or procedures.
- Build and maintain positive relationships with clients by providing excellent customer service and handling inquiries and concerns promptly and professionally.
Clinical Administrator
La Clinica De Familia, Inc
08.2023 - 12.2023
- Responsible for 3 medical providers and 2 dental providers.
- Responsible for reviewing and final approval of assessments completed by non-independently licensed therapist.
- All treatment plans and treatment pan review for all programs including CYFD.
- Conduct regular administrative meetings with assigned program staff.
- Ensure that all assigned programs are functioning within parameters as defined by Licensing Certification Authority, managed care entities, established agency policy and procedure.
Practice Manager III
Las Palmas Del Sol Cardiology, LLC
07.2022 - 02.2023
- Company Overview: HCA, Hospital Corporation of America, Physician Services Group
- Responsible for 8 MD and one provider.
- Responsible for planning, developing, organizing, implementing and directing the day-to-day functions of two clinics with four providers.
- Work closely with division and local leaders to make recommendations that best impact the operations of the clinic and ultimately the patient.
- Compliant with ethical, and clinical guidelines established by the organization in accordance with healthcare rules and regulations.
- Maintain excellent working relationship with the physician’s and advanced practice providers.
- Recruit, train, develop and mentor all clinic staff in order to exceed patient satisfaction levels for care.
- Responsible for development and adherence for an operating budget of $6million in revenue.
- Proficient at exceeding annual metric expectations which in 2022 consist of labor, budget, patient satisfaction, quality, and turnover metrics.
Center Manager
CareNow Urgent Care West El Paso
02.2020 - 07.2022
- Company Overview: HCA, Hospital Corporation of America, Physician Services Group
- Responsible for four providers.
- Responsible for planning, developing, organizing, implementing and directing the day-to-day functions of two clinics with four providers.
- Work closely with division and local leaders to make recommendations that best impact the operations of the clinic and ultimately the patient.
- Maintain excellent working relationship with the physician’s and advanced practice providers.
- Recruit, train, develop and mentor all clinic staff in order to exceed patient satisfaction levels for care.
Practice Manager
Las Palmas Del Sol Internal Medicine GME & H2U Employee Clinics
08.2015 - 01.2020
- Responsible for one MD and 39 Residents.
- Responsible for planning, developing, organizing, implementing and directing the day-to-day functions of two clinics with four providers.
- Work closely with division and local leaders to make recommendations that best impact the operations of the clinic and ultimately the patient.
- Compliant with ethical, and clinical guidelines established by the organization in accordance with healthcare rules and regulations.
- Maintain excellent working relationship with the physician’s and advanced practice providers.
- Recruit, train, develop and mentor all clinic staff in order to exceed patient satisfaction levels for care.
- Responsible for development and adherence for an operating budget of $2million in revenue.
- Proficient at exceeding annual metric expectations which in 2018 consist of labor, budget, patient satisfaction, quality, and turnover metrics.
- Accomplishments
- Mentor all new practice managers on the technical side of the business; managing reports, following internal protocol, etc.
Practice Manager
Las Palmas Del Sol Urgent Care Clinic & First Horizon Medical Center
08.2015 - 12.2018
- Company Overview: HCA, Hospital Corporation of America, Physicians Services Group
- Responsible for planning, developing, organizing, implementing and directing the day-to-day functions of two clinics with four providers.
- Work closely with division and local leaders to make recommendations that best impact the operations of the clinic and ultimately the patient.
- Compliant with ethical, and clinical guidelines established by the organization in accordance with healthcare rules and regulations.
- Maintain excellent working relationship with the physician’s and advanced practice providers.
- Recruit, train, develop and mentor all clinic staff in order to exceed patient satisfaction levels for care.
- Responsible for development and adherence for an operating budget of $2million in revenue.
- Proficient at exceeding annual metric expectations which in 2018 consist of labor, budget, patient satisfaction, quality, and turnover metrics.
- Accomplishments
- Served as Interim Practice Manager for H2U Employee Clinics (June 2016-March 2017) and GME Internal Medicine clinic (January 2018-August 2018) while maintaining current obligations and successfully managing multiple practices concurrently.
- Mentor all new practice managers on the technical side of the business; managing reports, following internal protocol, etc.
Medical Office Coordinator
HCA Physician Services Group
El Paso
07.2015 - 04.2016
- Served as first line supervisor which involved managing staff, handling escalated patient situations, and overseeing revenue cycle.
- Developed guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary to ensure appropriate staffing levels are maintained.
- Assist in the hiring and development of the clerical and clinical staff; ensured that patients were treated courteously by the office staff.
- Accountable for optimizing ordering of medications, and other necessary clinic inventory.
- Managed technical and statistical data for reports and records.
- Accountable for daily bank deposits, approved payroll for staff and providers and approved invoices for vendor payments.
- Responsible for working on claim denials (IET’s) in order to try to maintain optimal revenue cycle.
- Coordinated patient appointments and managed scheduling for healthcare providers.
- Maintained accurate patient records using electronic health record systems.
- Assisted in billing processes and resolved patient inquiries regarding statements.
Charge Entry Specialist/Medical Office Specialist
HCA Physician Services
El Paso
08.2012 - 07.2015
- Greeted and registered patients by verifying the accuracy of medical record and insurance information; scheduled appointments.
- Organized and maintained medical forms and office stationary required for front desk activities.
- Accountable for accurately handling patient's medical charts.
- Responsible for working IET’s
- Reviewed medical documentation to ensure compliance with billing regulations.
Education
Bachelor of Business - Health Administration
Southwest University At El Paso
El Paso, TX01.2015
Associate of Applied Science - Medical Billing & Coding
Southwest University At El Paso
El Paso, TX01.2012
Skills
- Leadership Skills
- Developing Budgets, Controlling Expenses
- Proficient in Microsoft Office
- Strong Customer Relation Skills
- Data Analysis, Assessing Outcomes
- Marketing Promotions
- HIPPA Certified
- Operations
- Patient satisfaction
- Increasing Productivity
- Managing Performance
- Bilingual (Spanish)
- Personal Qualities
- Adaptability
- Assertiveness
- Attention to Detail
- Collaboration
- Critical Thinking
- Fostering Cooperation
- Influencing Others
- Interpersonal Leadership
- Motivating Others
- Multitasking
- Organizational
- Prioritizing
- Problem Solving
- Tact
- Time Management
- Verbal and Written Communication
- Staff recruitment
Websites
Training
- LEAD1x: Exercising Leadership: Foundational Principles, HarvardX, 2025
- Effective Leadership for High-Reliability Healthcare, Southwest Healthcare Executive Association, 2017
- Emotional Intelligence Leadership Approach to Change Management, Southwest Healthcare Executives Association, 2018
- Crucial Conversations, 2018
- Influencer, 2018
Timeline
Clinic Operations Manager
Lone Star Circle of Care
12.2024 - Current
Clinical Administrator
La Clinica De Familia, Inc
08.2023 - 12.2023
Notary Public
Self-employeed
01.2023 - Current
Practice Manager III
Las Palmas Del Sol Cardiology, LLC
07.2022 - 02.2023
Center Manager
CareNow Urgent Care West El Paso
02.2020 - 07.2022
Practice Manager
Las Palmas Del Sol Internal Medicine GME & H2U Employee Clinics
08.2015 - 01.2020
Practice Manager
Las Palmas Del Sol Urgent Care Clinic & First Horizon Medical Center
08.2015 - 12.2018
Medical Office Coordinator
HCA Physician Services Group
07.2015 - 04.2016
Charge Entry Specialist/Medical Office Specialist
HCA Physician Services
08.2012 - 07.2015
Bachelor of Business - Health Administration
Southwest University At El Paso
Associate of Applied Science - Medical Billing & Coding
Southwest University At El Paso
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