MAYRA RODARTE
Corona ,CA
Summary
I’m seeking to take my experience within the medical administrative field to an office that will help me to further my already abundant knowledge. As well, look forward to immediately becoming a contributive factor in the successful operation of whichever office I find capacity in. With 15 years experience in the medical field. Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality.
Overview
20
20
years of professional experience
Work History
Clinical Administrative Coordinator
Optum
12.2023 - Current
- Working Care Management
- Working doing Census
- Assisting with Incoming Outbound calls
- Manage administrative intake of members
Concierge Advocate
SCAN Health Plan
12.2021 - Current
- Advocating for and representing the members as needed to resolve issues and concerns.
- Ensure that members issues/questions/concerns are being addressed.
- Following up on pending members issues.
- Helping members make a doctor change/referrals/claims/authorizations/billing.
Patient Coordinator
Shin Imaging Center
11.2018 - Current
- Front desk duties including customer service, collecting copays, insurance verifications.
- Scheduling appointments, pre-processing for the next day, Answering phone calls.
- Authorizations, Medical Records.
Patient Coordinator
Los Coyotes Imaging Center
04.2007 - 11.2015
- Pulled patient files and verified insurance before patient's appointment.
- Check in patients
- Confirmations
- Schedule appointments
- Data Entry
Front office
Brookshire Imaging
03.2005 - 05.2007
- Front desk duties include customer service, data entry, collecting Co-pays, insurance verifications, maintain doctor’s schedules and medical charts.
- Incoming call volume ranges between 60-80 calls a day.
- Appointment confirmation on A daily basis and reviewing exams.
- Making sure everything is ready for the next day.
- Medical Records Filing charts, faxing reports, answering multi-heavy calls, Archiving medical records, Releasing films to pt’s, filing reports, Iron Mountain storage.
Education
Certified - Medical Assistant
United Education Institute
Huntington Park, CAHigh School Diploma -
Bell Gardens High School
Skills
- Customer service
- Data entry
- Faxing
- Filing
- Front office
- Insurance
- Bilingual
- Scheduling
- Patient Care and Education
- Patient relations
- Appointment confirmation
- VIP Services
- Problem Anticipation and Resolution
- Calendar and Scheduling Software
- Care management
- Referral department
Languages
English
Full Professional
Timeline
Clinical Administrative Coordinator
Optum
12.2023 - Current
Concierge Advocate
SCAN Health Plan
12.2021 - Current
Patient Coordinator
Shin Imaging Center
11.2018 - Current
Patient Coordinator
Los Coyotes Imaging Center
04.2007 - 11.2015
Front office
Brookshire Imaging
03.2005 - 05.2007
High School Diploma -
Bell Gardens High School
Certified - Medical Assistant
United Education Institute
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