Mayra Rodriguez
Las Vegas,NV
Summary
Handle all types of customer service requirements in Payroll/Admin environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of 100+ customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask.
Overview
15
15
years of professional experience
Work History
Service Writer/ Customer Service
Workman's Automotive Service Center
05.2021 - 04.2023
- Responded to customer calls and emails to answer questions about products and services.
- Responded proactively and positively to rapid change.
- Booked Appointments for Customers.
- Filing all Customers paperwork,receipts,warranty work
- Running reports for upper management.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Caregiver/Office Assistant
BrightStar Care Of Henderson
08.2020 - 12.2022
- Helping Clients with Activities of Daily Living
- Cooking/Light Housekeeping
- Assist with errands or Appointments
- Collaborated with various departments to complete assigned tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
Funding Coordinator
Money First Lending
11.2019 - 06.2020
- Gathering information from Attorneys for loan approvals
- Set up funding contracts
- Reviewed and validated details of loan applications and closing documentation.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
Time & Attendance Clerk
Cosmopolitan Of Las Vegas
12.2015 - 11.2019
- Experienced in ADP, Kronos,Datamagine software
- Knowledge of Excel & Outlook programs
- Performed Audits on time cards for 5k employees
- Tracked employee vacation, sick and personal time.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Maintained confidentiality of employee records and payroll information.
- Processed manual checks for employees in accordance with company policies.
- Calculated wages, deductions and bonuses in accordance with company policies.
Transportation Assistant Manager
Nevada Adult day Health Care Centers
04.2008 - 12.2015
- Experienced with Trapeze & Logisticare/MTM Software
- Getting approvals for transportation & Dispatching over 300 rides per day
- Customer Service, Data Entry, Answering multiple phone lines
- Assist with payroll
- Skills
- Computer proficiency
- Oral and written communication skills
- Time Management
- Strategic thinking
- Teamwork and collaboration
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Palm Springs High School
1997
Skills
- Invoice Verification
- Reading Comprehension
- Coordinating Schedules
- Telephone Etiquette
- Confidentiality Requirements
Languages
Spanish
Native or Bilingual
Timeline
Service Writer/ Customer Service
Workman's Automotive Service Center
05.2021 - 04.2023
Caregiver/Office Assistant
BrightStar Care Of Henderson
08.2020 - 12.2022
Funding Coordinator
Money First Lending
11.2019 - 06.2020
Time & Attendance Clerk
Cosmopolitan Of Las Vegas
12.2015 - 11.2019
Transportation Assistant Manager
Nevada Adult day Health Care Centers
04.2008 - 12.2015
Palm Springs High School
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