Mayra Rodriguez

• Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Mentored new sales associates to contribute to store's positive culture.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Sales Associate (9/2019 - 10/2020)

• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Maintained clean sales floor and straightened and faced merchandise.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Unloaded merchandise from delivery truck.
• Used POS system to process sales, returns, online orders and gift card activations.

• Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
• Trained employees in time management and proper ways to complete job duties.
• Monitored team members to verify work quality and address concerns.
• Pitched in to help with various job tasks, fill in for sick employees and complete projects.
• Communicated effectively with upper management, team members and customers to keep everyone informed.

Team Member - Carhop (8/2014 - 8/2016)

• Assisted customers in choosing menu items by providing food complementing information.
• Answered guest questions and promoted special products.
• Memorized orders and maintained accuracy in high-traffic times.
• Balanced orders on trays and delivered them to customers.
• Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
• Completed milkshakes and ice cream desserts for customers.
• Brewed coffee and tea and changed out drink station syrups.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.