Mayra Rodriguez
Orlando,FL
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response.
Overview
22
22
years of professional experience
Work History
Leasing Consultant
Davis Property Management
01.2023 - Current
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintain positive, professional and effective communication with applicants, residents, vendors, clients and
guests. - Properly process rental applications.
Cafeteria Worker
Orange County Public Schools Career And Technical Education
10.2011 - 01.2023
- Cleaned and sanitized surfaces, tools and equipment.
- Served food according to temperature, safety and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Restocked condiments, beverages and utensils per expected use levels.
- Provided exemplary service to students, staff and visitors.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Prepared ingredients and recipe components ahead of time.
- Tracked meal purchases and accepted payments at cash register.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Assisted cashiers with processing customer payments and documenting orders.
- Worked omelet, salad and dessert stations at busy cafeteria.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Established rapport with customers by providing friendly and attentive service.
- Assisted with bussing tables and cleaning up spills.
- Monitored dining room inventory and replenished as necessary.
Assistant Store Manager
Burger King
08.2001 - 03.2011
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
GED -
Jose E Lugo
Adjuntas P.R.05.1999
Skills
- Leasing Terms and Specifications
- Business Processes and Procedures
- Background Checks
- Basic Mathematics
- Lease Agreements
- Clear Communication
- Customer Service
- Application Management
- Application Verification
- Phone and Email Etiquette
Languages
English
Spanish
Timeline
Leasing Consultant
Davis Property Management
01.2023 - Current
Cafeteria Worker
Orange County Public Schools Career And Technical Education
10.2011 - 01.2023
Assistant Store Manager
Burger King
08.2001 - 03.2011
GED -
Jose E Lugo
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