Summary
Overview
Work History
Education
Skills
Timeline
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Mayra Rodriguez

El Paso,Texas

Summary

Hard-working professional with 9+ years of experience and a proven knowledge of customer service. Thoughtful and organized multi-tasker. Able to self-motivate, prioritize, and effectively work to complete many tasks calmly under pressure. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Orientation Specialist

Estrella Del Paso
El Paso, Texas
07.2024 - Current
  • Conduct individual and group orientations for detainees.
  • Answer calls.
  • Answer emails.
  • Attend to monthly conference calls with LOP providers to check in about programmatic updates at each site.
  • Assist detainees with translations or documents that could help them with their cases.
  • Performed data entry tasks.

Receptionist

Estrella Del Paso
El Paso , Texas
10.2021 - 07.2024
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Greeted visitors and provided them with assistance.
  • Another responsibility I had was ''Mail'' I have to get mail from mail box and stamp it with ''Todays Date'' then I had to delivery it to the correct Legal Representatives/Legal Assistants mail box, I also have to take mail to the post office which I have to prepare the mail before I take it, Once I do the mail I have to make sure the envelopes are sealed with the correct information as well as adding a stamp/label on the envelopes then drop it off at the post office
  • I also had to make sure the printers are full with printing paper.
  • Provided documents for clients to fill out 'Intakes' with all their information.
  • screened client to see if they qualified for our services

Receptionist/Admin

Webatron
El Paso, Texas
08.2020 - 09.2021
  • My position was receptionist/admin.
  • My role was to answer incoming calls for Internet and IT Support, create/open tickets, and transfer calls to the correct department. Part of my job also included creating invoices, taking payments, Internet sales, inputting agreements for new customers, and collecting payments from past due accounts. My accomplishment is to provide the best customer service there is and build a relationship with the customers.
  • Created spreadsheets to track customer information such as contact details and preferences.
  • Responded promptly to emails from customers and other departments within the organization.

Retention Specialist

Continuum Global Solutions
El Paso, Texas
08.2019 - 06.2020
  • My position was Retention Specialist. My role was to save accounts from getting disconnected. I would help customers by providing discounts, and part of my job was to get sales as well.
  • Another part of my job was to transfer calls to the correct department, which was either for Billing or IT Support.
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.

Customer Service Representative

Aaron's Sales and Lease
Jacksonville, IL
04.2015 - 06.2019
  • My responsibilities were to answer phone calls, process order forms, sell merchandise such as electronics, appliances, and furniture.
  • I also took payments in store and on the phone.
  • Other responsibilities were taking care of the customers.
  • To myself, that was the most important thing about my job: making sure my customers were satisfied and would leave with a smile on their face. I loved the relationship I had with my customers.
  • I would also do deposit, file folders, and work with payment options for the customers.
  • Another responsibility I had was to keep the store clean. I am also bilingual.
  • I am fluent in English and Spanish, which was part of my job taking care of customers who did not speak English.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

Certificate - Medical Office Specialist

The College of Health Care Professions
Houston, TX
09-2022

High School Diploma -

Milan C-2 School
Milan, MO
05-2011

Skills

  • Customer service
  • Call center
  • Receptionist
  • Sales
  • Bilingual
  • multi tasker
  • organized
  • responsible
  • respectful
  • problem solving
  • teamwork

Timeline

Orientation Specialist

Estrella Del Paso
07.2024 - Current

Receptionist

Estrella Del Paso
10.2021 - 07.2024

Receptionist/Admin

Webatron
08.2020 - 09.2021

Retention Specialist

Continuum Global Solutions
08.2019 - 06.2020

Customer Service Representative

Aaron's Sales and Lease
04.2015 - 06.2019

Certificate - Medical Office Specialist

The College of Health Care Professions

High School Diploma -

Milan C-2 School

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Mayra Rodriguez