Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mayra Rodriguez

Greenville,TX

Summary

Dynamic finance management professional with over 10 years of expertise in customer service and leadership, recognized for enhancing client satisfaction. Proficient in communication, detail and organizational efficiency, conflict resolution, with a proven track record of fostering strong customer relationships. Committed to empowering clients in their pursuit of financial independence while collaborating effectively within teams.

Overview

8
8
years of professional experience

Work History

Collections Finance Manager

VP Auto Sales
Garland, TX
10.2018 - Current
  • Responded to customer inquiries about billing issues, account status, and payment options.
  • Resolved customer concerns through thorough analysis.
  • Resolved escalated disputes between customers and the company concerning account and collection matters.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections efficiency by implementing strategic plans for day-to-day financial operations and reducing aged accounts.
  • Directed a group of finance collectors while monitoring their everyday activities.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Completed administrative tasks such as recordkeeping, writing correspondence, and gathering materials.
  • Collaborated with legal department to initiate litigation against delinquent customers when necessary.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Customer Service Finance Team Lead

Public Automotive
Arlington, TX
11.2016 - 10.2018
  • Worked with a diverse group of coworkers to answer incoming calls, emails, and provide frontline customer support or assistance with customer accounts and transactions.
  • Effectively managed large number of calls, ensuring superior customer service with professional demeanor.
  • Engaged in conversation with customers to understand their needs, resolve issues, and answer account questions.
  • Analyzed debtor financial situations to propose realistic repayment solutions for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
  • Utilized problem solving skills in order to find mutually beneficial solutions with customers.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Maintained confidentiality and adhered to FDCPA regulations during collections.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Implemented collection strategies to maximize recovery rates.

Education

High School Diploma -

Garland High School
Garland, TX
06-2008

Some College (No Degree) - Business Management

Tarrant County College
Fort Worth, TX

Skills

  • Bilingual
  • Microsoft Word and Excel Proficient
  • Computer proficiency
  • Customer service
  • Team-oriented
  • Leadership
  • Multitasking
  • Adaptable

Accomplishments

  • Public Automotive Top Collector Certificate
  • ADP Customer Service Program & Leadership Program

Timeline

Collections Finance Manager

VP Auto Sales
10.2018 - Current

Customer Service Finance Team Lead

Public Automotive
11.2016 - 10.2018

High School Diploma -

Garland High School

Some College (No Degree) - Business Management

Tarrant County College

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Mayra Rodriguez