Mayra Rodriguez
San Leandro,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
European Wax Center
Castro Valley, CA
03.2022 - Current
- Plan and lead team meetings to review business results and communicate new and ongoing priorities.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Delegated work to staff, setting priorities and goals.
- Communicate regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Client Service Representative
H&R Block
Castro Valley, CA
12.2019 - 07.2021
- Greeted incoming client to provide immediate, friendly, and knowledgeable support.
- Scheduled and confirmed appointments based on client availability.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Schedule clients with the best-suited tax professional for their needs.
- Knowledge and experience with Windows-based computer systems.
Education
High School Diploma -
Castro Valley Adult School
Castro Valley, CA04-2016
Skills
- Customer service
- Sales monitoring
- Coaching and mentoring
- Team building
- Customer service and satisfaction
- Sales forecasting
- Task delegation
- Rewards program oversight
- Retail operations
- Employee supervision
- Employee scheduling
- Orientating and training
- Goal setting
- Money handling
- Team leadership
- Time management
- Sales strategies
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Manager
European Wax Center
03.2022 - Current
Client Service Representative
H&R Block
12.2019 - 07.2021
High School Diploma -
Castro Valley Adult School
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