Mayra Rodriguez
Oklahoma City,OK
Summary
Professional with strong organizational and time-management skills, well-prepared for operational roles. Demonstrates focus on team collaboration, adaptability to changing needs, and results-driven approach. Skilled in process optimization, inventory management, and effective communication, ensuring smooth daily operations. Known for reliability and ability to support team goals efficiently.
Overview
15
15
years of professional experience
Work History
Operations Assistant
Orion Security Solutions
05.2022 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Streamlined customer service processes, allowing for quicker resolution of queries and complaints.
- Managed Return Material Authorizations (RMAs), facilitating communication between technicians and customers to ensure a seamless process from initiation to completion. Coordinated logistics, addressed customer inquiries, and ensured timely resolution of issues, contributing to overall customer satisfaction and efficient service delivery
- Prepared service call invoices for submission to the accounting department, ensuring all information and costs were accurate and properly documented
- Assisted the service coordinator with opening service call tickets and occasionally scheduling technicians for service calls, ensuring efficient operations and timely response
Administrative Assistant
Convergint
03.2021 - 05.2022
- Scheduled appointments and maintained calendars.
- Greeted visitors and answered incoming phone calls, directing them to the appropriate personnel for assistance.
- Scheduled and coordinated staff meetings and special events
- Received and distributed all incoming mail and packages to the appropriate recipients.
- Managed bills and made sure all were up to date and paid.
- Coordinated the scheduling of technicians and managed the creation of work orders
- Assisted the service coordinator with invoicing and related administrative tasks.
Assistant General Manager
Fuzzy's Taco Shop
08.2018 - 03.2021
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Led and directed team members on effective methods, operations, and procedures.
- Resolved challenging customer complaints to satisfaction, promoting brand loyalty and maximizing repeat business.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained and supervised staff.
Lead Server
The Jones Assembly
07.2017 - 07.2018
- Demonstrated strong interpersonal skills with a proven ability to communicate professionally and efficiently with colleagues and customers
- Proactively anticipated client needs to ensure a positive experience and promote customer retention
- Success in a high stress environment, managing multiple tasks, such as keeping customers happy, being a team player, helping customers with questions.
- Experience working with a team, running food and drinks for my coworkers, helping different departments when needed.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
- Greeted and maintained relationships with regular customers.
- Checked identification to enforce age regulations for alcoholic beverages.
Server
Cattlemen’s Steakhouse
09.2010 - 07.2017
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
U.S. Grant High School
05.2007
Skills
- Fluent in Spanish and English
- Microsoft Word and Excel
- Ability to Work Well Under Pressure
- Effective organizational abilities
- Customer-oriented
- Skilled in balancing multiple tasks
- Professional and friendly
- Attention to detail
- Customer support
Timeline
Operations Assistant
Orion Security Solutions
05.2022 - Current
Administrative Assistant
Convergint
03.2021 - 05.2022
Assistant General Manager
Fuzzy's Taco Shop
08.2018 - 03.2021
Lead Server
The Jones Assembly
07.2017 - 07.2018
Server
Cattlemen’s Steakhouse
09.2010 - 07.2017
High School Diploma -
U.S. Grant High School
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