Mayra Rosales
Las Vegas,NV
Summary
Experienced Property Manager and now Assistant Regional Manager with 7 years overseeing a number of different demographic of properties. Seasoned professional with strong knowledge of NRS, adept with Fair Housing regulations, and staying aware of area competitors. Highly successful at boosting occupancy and resident satisfaction while increasing NOI.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Regional Manager
Stout Management Company
01.2024 - Current
- Conduct regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversee capital improvement projects, coordinating with vendors to ensure timely completion within budget constraints.
- Consistently coach on-site property teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Assist in managing budget expense control, ensuring optimal financial performance across all properties.
- Reduce maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
- Monitor industry trends and regulatory updates, implementing necessary changes promptly to maintain compliance across all managed properties.
- Work closely with clients to facilitate appropriate loans and inspections.
Property Manager
Stout Management Company
07.2019 - 01.2024
- Analyzed operational information for impact on NOI, identified trends and recommended appropriate adjustments in the best interest for the ownership regarding their asset.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
Assistant Property Manager
Stout Management Company
09.2018 - 07.2019
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs and processed FAS's
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Processed eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Leasing Manager
Stout Management Company
04.2018 - 09.2018
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
Leasing Consultant
Stout Management Company
03.2017 - 04.2018
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Verified tenant incomes and other information before accepting lease applications.
Education
Real Estate License -
Key Realty School
03.2024
High School Diploma -
Durango High School
Las Vegas, NV06.2012
Skills
- Customer Relations
- Staff Development/Motivation
- Financial Reporting
- Budget Review
- Bilingual
Accomplishments
I am honored to have been nominated for Property Manager of the Year within our company for three consecutive years, and it is with great pride that I share my achievement of winning the award in the third year. This recognition reflects my dedication to excellence, consistent performance, and unwavering commitment to enhancing property value and tenant satisfaction.
Certification
- Real Estate License S.0201484
- Property Manager Permit PM.0168709
Timeline
Assistant Regional Manager
Stout Management Company
01.2024 - Current
Property Manager
Stout Management Company
07.2019 - 01.2024
Assistant Property Manager
Stout Management Company
09.2018 - 07.2019
Leasing Manager
Stout Management Company
04.2018 - 09.2018
Leasing Consultant
Stout Management Company
03.2017 - 04.2018
Real Estate License -
Key Realty School
High School Diploma -
Durango High School