Overview
Work History
Education
Skills
Summary
Languages
Timeline
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Mayra Salinas

San Jose,CA

Overview

12
12
years of professional experience

Work History

Hotel General Manager

LiA Hotel
San Carlos, CA
02.2024 - 02.2025
  • Coordinated with the sales team to develop strategies for attracting new business.
  • Negotiated contracts with vendors and suppliers to secure advantageous terms.
  • Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
  • Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
  • Developed strategies to maximize profits through cost control and revenue generation initiatives.

Hotel General Manager

MyLo Hotel
Daly City, CA
02.2022 - 02.2024
  • Conducted regular inspections of rooms, common areas, facilities and safety equipment.
  • Fostered relationships with local businesses and organizations to drive additional revenue streams.
  • Implemented new technologies such as online booking systems or automated check-in and check-out processes.
  • Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.

Front Office Manager

Travelodge SFO
South San Francisco, CA
04.2016 - 10.2021
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Created and optimized employee schedules for shift coverage.
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
  • Oversaw large cash transactions and verified cash drawer balances to prevent discrepancies.
  • Managed and prepared meeting rooms for scheduled events.

Guest Service Agent

Hilton Garden Inn
South San Francisco, CA
04.2015 - 04.2016
  • Performed check-in, check-out procedures for arriving, departing guests according to established standards.
  • Assisted in resolving customer complaints in a courteous and professional manner.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Answered guest inquiries regarding hotel offerings and services.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Balanced hotel accounts at end of each shift.

Front Desk Clerk

Travelodge Central
San Francisco, CA
08.2013 - 04.2015
  • Conducted transactions, confirming patient information, and processing according to standard protocol.
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Investigated and independently resolved customer complaints to boost satisfaction.
  • Processed credit card, cash, and other forms of payment for guest accounts.
  • Arranged tours, taxis or restaurant reservations for customers.

Education

High School Diploma -

Tennyson High School
Hayward
06-2007

Fine Arts

Academy of Art University
San Francisco, CA

Skills

  • Hotel operations management
  • Strategic planning and analysis
  • Team leadership and development
  • Revenue generation
  • Project oversight
  • Vendor negotiation

Summary

Experienced Hotel Manager with over eight years in hospitality management, specializing in strategic planning and team leadership. Proven track record of enhancing guest satisfaction and driving revenue growth through operational excellence. Skilled in implementing innovative solution and fostering strong community relationships. Committed to delivering exceptional guest experiences and achieving business objectives.

Languages

English
Native language
Spanish
Proficient (C2)
C2

Timeline

Hotel General Manager

LiA Hotel
02.2024 - 02.2025

Hotel General Manager

MyLo Hotel
02.2022 - 02.2024

Front Office Manager

Travelodge SFO
04.2016 - 10.2021

Guest Service Agent

Hilton Garden Inn
04.2015 - 04.2016

Front Desk Clerk

Travelodge Central
08.2013 - 04.2015

High School Diploma -

Tennyson High School

Fine Arts

Academy of Art University

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Mayra Salinas