MAYRA SANDOVAL
Summary
Self-motivated professional with 5 years of customer and administrative experience. Seeking to obtain a human resources position to give my best performance and utilize my exceptional multitasking, communication, and analytical skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
OFFICE MANAGER
ORKIN PEST CONTROL
11.2015 - 02.2019
- Manage all office operations, client relations and communication concerning pest control service
- Resolve conflict situations without supervision
- Making decisions that impact the results of co-workers, clients or the company
- Answer high volume phone calls and provide the highest quality customer service to resolve any and all customer complaints
- Maintain detailed records of service agreements and records
- Processing payments for services provided including collections for bad debt customers
- Assisted manager in scanning resumes and performing phone interviews
- Completed onboarding process for new hires
- Assisted payroll in reviewing timesheets and scanning to payroll department
CUSTOMER SERVICE AGENT
ORKIN PEST CONTROL
05.2014 - 11.2015
- Contact customers to schedule and confirm service appointments
- Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
- Schedule & communicate with Service Technicians to meet customer requirements
- Perform outbound calls to customers regarding outstanding account balances
- Answer inbound customer service calls with an open, friendly greeting
- Utilize strong listening skills and probing questions to identify the customer's concern and evaluate their needs
- Work well within a team
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
SHIFT LEADER
CARL'S JR
06.2012 - 05.2014
- Assisted manager with restaurant's daily operations
- Trained new employees and delegated daily tasks and responsibilities.
- Provide excellent customer service satisfaction
- Handle cash and deposits, ensure all money is accounted for
Education
Bachelor of Science - Business Administration – Mgmnt & Human Resources
California State Polytechnic University, Pomona
Pomona, CA06.2022
Skills
- Microsoft Office- Word & Excel
- Team worker able to adapt in high dynamic and changing situations
- Time management
- Scheduling and Coordinating
- Calm and Professional Under Pressure
- Self-Motivated
- Problem-Solving
- Communication Skills
- Attention to detail
- Professionalism
Certification
- Associate Professional of Human Resources, HRCI Expires on July 31, 2026
Languages
Spanish
English
Timeline
OFFICE MANAGER
ORKIN PEST CONTROL
11.2015 - 02.2019
CUSTOMER SERVICE AGENT
ORKIN PEST CONTROL
05.2014 - 11.2015
SHIFT LEADER
CARL'S JR
06.2012 - 05.2014
Bachelor of Science - Business Administration – Mgmnt & Human Resources
California State Polytechnic University, Pomona
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