Mayra Santiago
Loganville,GA
Summary
Proactive Teller and Clinical Coordinator with extensive experience in cash handling, customer service, and clinical operations. Skilled in transaction accuracy, regulatory compliance, and improving patient and client satisfaction. Brings strong problem-solving abilities, attention to detail, and bilingual proficiency in Spanish and Italian to enhance team performance and customer experiences. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Energetic Teller with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo
04.2018 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Clinical Coordinator
Loganville Dentist Office
09.2019 - 10.2022
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
- Implemented new policies and educated staff on changes.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
Medical Secretary
Medlink
03.2016 - 12.2018
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
Beauty Studio Coordinator
Sephora
04.2012 - 09.2016
- Identified areas for improvement in processes or services based on client feedback, implementing changes as necessary.
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Implemented efficient record-keeping systems, streamlining administrative tasks for the entire team.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommendations.
- Provided exceptional customer service, addressing client inquiries and resolving concerns promptly.
- Showed off artistry through great clips, sport cuts, fantastic trims and color services.
- Provided valuable input in business strategy meetings aimed at improving overall salon performance and growth prospects.
- Ensured strict adherence to health regulations by regularly cleaning tools and sanitizing workstations following each use.
- Trained new staff members on salon procedures, contributing to overall team productivity and cohesion.
- Maintained a clean and organized studio environment, fostering a welcoming atmosphere for clients.
- Rewarded and disciplined employees and conducted performance appraisals.
- Collaborated with team members to develop promotional events, increasing brand awareness and sales.
- Monitored budget expenses closely, identifying cost-saving opportunities without sacrificing quality or service levels.
- Supported marketing efforts by creating visually appealing displays showcasing featured products or promotions.
Customer Service Representative/Baby Registry Consultant
Babies "R" Us
10.2006 - 06.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Lithonia, GA06.2019
Associate of Arts - Artist Cosmetology
Beauty School of American
Miami, FL04.2011
High School Diploma -
Felix Varela Senior High School
Miami, FL05.2002
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Cash handling expertise
- Positive
- Approachable
- Relationship building and management
- Cash counting
- Goal-oriented focus
- Cash Drawer Balancing
- Patience and Empathy
- Stress Tolerance
- Cash Handling
- Compliance, banking laws, and regulations
- Banking Product Knowledge
- Listening and Comprehension
- Banking
- Cheerful
- Rapid 10-key data entry
- Sales and Cross-Selling
- Math aptitude
- Fraud Detection Proficiency
- Bilingual in Spanish, Italian
- Sales expertise
- Spanish speaking
- Customer Service-Oriented
- Relationship Building
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Customer Service
- Bank Deposits
- Product Promotion
- Product and Service Sales
- Data Entry
- Vault Monitoring
- Identity Verification
- Cash Supply Orders
- Signature Verification
- Night and Safe Deposit Procedures
- Cash Drawer Reconciliation
- Balance Transfers
- Information Processing
Accomplishments
- Promoted to Lead Teller based on superior performance.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully trained 9 new tellers over a 3 month time period.
- Resolved product issue through consumer testing.
Certification
- Clinical Coordinator , [Loganville Dentist office ] - [Within 1 year ]
- Medical secretary , [Medlink] - [Within 1 Year ]
- [Teller], [Wells Fargo] - [Within 1 Year]
Dance, Handicraft, Acting, cooking, Shopping, Reading, Hiking,
I enjoy dancing Ballet and teaching as well, Handicraft learned that skill from my mother. In high school I perform drama theater through out the years and really enjoy it. Shopping has always been a therapy for me. Enjoy reading novel books my best one is Maya Angelou. Hiking, Yoga, Pilates its a great exercise to stay healthy/ keeping a positive mindset.
Languages
Italian
Full Professional
Spanish
Full Professional
English
Full Professional
Timeline
Clinical Coordinator
Loganville Dentist Office
09.2019 - 10.2022
Teller
Wells Fargo
04.2018 - Current
Medical Secretary
Medlink
03.2016 - 12.2018
Beauty Studio Coordinator
Sephora
04.2012 - 09.2016
Customer Service Representative/Baby Registry Consultant
Babies "R" Us
10.2006 - 06.2013
Bachelor of Science - Business Administration And Management
Strayer University
Associate of Arts - Artist Cosmetology
Beauty School of American
High School Diploma -
Felix Varela Senior High School
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