Mayra Santiago
Grand Rapids,MI
Summary
Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands. Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
18
18
years of professional experience
Work History
Immigration Paralegal
Avanti Law Group
01.2025 - Current
- Met with clients to gather information, prepare documentation, and determine necessary actions.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
Internal Recruiter/ Sales
Mixed Staffing and Recruiting
06.2023 - 01.2025
- Sourcing and screening the qualified candidates as per the respective strategy for a particular job position
- Managing candidates in an effective way throughout the interview process and negotiating the offers effectively fitting the best candidate for job positions
- This agency was for Professional and Skilled labor Positions
- Cold calling
- Sales
- CRM
- Marketing
Head Secretary
Westwood Middle School
08.2023 - 03.2024
- Take calls for absence for students give information to parents regarding a student
- Request CA60’s for new student enrollment
- Using a variety of systems to perform job description
- Upload and scan docs
- Responsible/supervise students
- I administrate payroll for staff in the building verify any hours for absences and check red rover absences for the following days
Recruiter
WORKFORCE
11.2020 - 06.2023
- Sourcing and screening the qualified candidates as per the respective strategy for a particular job position
- Managing candidates in an effective way throughout the interview process and negotiating the offers effectively fitting the best candidate for job positions
Agent
Amway
10.2020 - 10.2020
- This position just consists of navigating Sponsors to place orders in the Amway website
- Web navigation and answering any questions that customers have regarding a product
- Take various of phone calls for Spanish and English
- Troubleshoot order and tracking inquiries for products
- This position was remote
Secretary
Burton Elementary School
10.2020 - 10.2020
- Take calls for absence for students and give information to parents regarding a student
- Request CA60’s for new student enrollment
- Using a variety of systems to perform job description
- Upload and scan docs
Temp Screener
Blackmer
09.2020 - 10.2020
- Would be responsible to take temperature readings for incoming traffic for employees, as well to ask a couple medical questions
Bilingual-Hilo Shipping and receiving Coordinator
West Michigan Pallets
08.2020 - 08.2020
- I was responsible for coordinating employees on productions needed for the day and will keep track of their production for the day
- I will load and unload semi-trucks with pallet orders that were scheduled to be shipped out
Customer Service
Art Van Furniture
07.2020 - 08.2020
- Cashier processing products for customers, troubleshooting customer problems
- Warehouse environment scanning in new furniture sku numbers
- Art van was a liquidation, so it was fast processing
Customer Service Representative
Start New Financial, LLC
06.2019 - 06.2020
- Use computers for various applications such as database management or word processing
- Answer calls and give information to callers regarding there call
- Create and maintain and enter information into database
- Set up manage and paperwork or electronic filing system recording information regarding calls, updating information, or maintain documents
- Marketing sales
- Secretary
Secretary
WESTWOOD MIDDLE SCHOOL
03.2019 - 06.2019
- Take calls for absence for students give information to parents regarding a student
- Request CA60’s for new student enrollment
- Using a variety of systems to perform job description
- Upload and scan docs
- Responsible/supervise students
Assistant Manager
Cash Store
08.2018 - 03.2019
- Use computers for various applications such as database management or word processing
- Answer calls and give information to callers regarding there call
- Create and maintain and enter information into database
- Set up manage and manage paperwork or electronic filing system recording information regarding calls updating information or maintain documents marketing sales
Receptionist/Paralegal
Avanti Law Group PLLC
03.2018 - 08.2018
- Answer calls, send Emails and give information to callers regarding the case, take messages, transfer calls to appropriate individuals
- Create and maintain files, enter information into database
- Greet visitors or callers and handle their inquires or direct them to the appropriate persons according to their needs
- Maintain scheduling and event calendars Schedule and confirm appointments for clients, customers or supervisors
- Make copies of correspondence or other printed material
- Locate and attach appropriate files to incoming correspondence requiring replies
- Mail newspapers, promotional material, or other information
Material Handler- General Labor
Lacks Enterprises
04.2012 - 08.2018
- Take assigned parts to rakers to be racked print labels, handle paperwork and general labor performance
- Supervise workers to ensure they are performing their job duties
- Hilo experienced
Waitress
10.2017 - 01.2018
- Place orders and take calls and make deposit
Waitress
Mi Tierra Restaurant
01.2007 - 05.2008
- Place orders and take calls and make deposit
Education
High School Equivalent -
Sparta Adult Education
2018
Skills
- Bilingual
- Customer Service
- Front Office
- QuickBooks
- Administrative Experience
- Personal Assistant Experience
- Typing
- Word Processing
- Microsoft Outlook
- Hi-Lo Experience (3 years)
- Supervising Experience (3 year)
- Recruiting3
- Front office5
- Inbound calls
- Outbound calls
- Client supervisor
- CRM
- Sales
- Immigration
Timeline
Immigration Paralegal
Avanti Law Group
01.2025 - Current
Head Secretary
Westwood Middle School
08.2023 - 03.2024
Internal Recruiter/ Sales
Mixed Staffing and Recruiting
06.2023 - 01.2025
Recruiter
WORKFORCE
11.2020 - 06.2023
Agent
Amway
10.2020 - 10.2020
Secretary
Burton Elementary School
10.2020 - 10.2020
Temp Screener
Blackmer
09.2020 - 10.2020
Bilingual-Hilo Shipping and receiving Coordinator
West Michigan Pallets
08.2020 - 08.2020
Customer Service
Art Van Furniture
07.2020 - 08.2020
Customer Service Representative
Start New Financial, LLC
06.2019 - 06.2020
Secretary
WESTWOOD MIDDLE SCHOOL
03.2019 - 06.2019
Assistant Manager
Cash Store
08.2018 - 03.2019
Receptionist/Paralegal
Avanti Law Group PLLC
03.2018 - 08.2018
Waitress
10.2017 - 01.2018
Material Handler- General Labor
Lacks Enterprises
04.2012 - 08.2018
Waitress
Mi Tierra Restaurant
01.2007 - 05.2008
High School Equivalent -
Sparta Adult Education
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