Summary
Overview
Work History
Education
Skills
Timeline
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Mayra Saucedo

Van Nuys,CA

Summary

Accomplished Store Manager with a proven track record at WSS Shoe Style Selection, enhancing customer satisfaction and mentoring staff for peak performance. Expert in cash management and problem-solving, I significantly improved operational efficiency. Skilled in fostering team leadership and customer relations, my strategies boosted sales through innovative merchandising.

Overview

6
6
years of professional experience

Work History

Store Manager

WSS Shoe Style Selection
01.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Assistant Manager

WSS Shoe Style Selection
02.2020 - 01.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Manager

Village Christian Academy
02.2018 - 03.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • input food orders with sysco rep, coca-cola rep, lays rep.
  • making sure the freezers were stock with next day lunch menu for the chefs to cook.
  • communicate with parents regarding students cafeteria accounts.

Education

High School Diploma -

Van Nuys High School
Van Nuys
06.2006

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Cash Management
  • Shift Scheduling
  • Employee Training
  • Goals and performance
  • Team motivation
  • Supply Ordering
  • Staff Management
  • Accurate Cash Handling
  • Opening and closing procedures

Timeline

Store Manager

WSS Shoe Style Selection
01.2021 - Current

Assistant Manager

WSS Shoe Style Selection
02.2020 - 01.2021

Assistant Manager

Village Christian Academy
02.2018 - 03.2020

High School Diploma -

Van Nuys High School

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Mayra Saucedo