Mayra Smith
El Paso,TX
Summary
Dynamic and results-driven professional with a proven track record in sales, customer service, and logistics, complemented by unparalleled organizational and problem-solving skills honed during military service. With an extensive list of expertise gathered as a logistic specialist, customer service representative, and insurance agent, I bring a unique blend of strategic thinking, customer focus, and resilience to every role. Now eager to channel these skillsets into a sales career at Spectrum, leveraging adaptability, people skills, and determination to exceed targets and deliver exceptional customer experiences.
Overview
16
16
years of professional experience
Work History
Insurance Agent
American Income Life Insurance Company
02.2023 - 06.2024
- Cultivated and maintained a portfolio of clients, delivering personalized insurance solutions to meet their diverse needs.
- Constantly met or exceeded monthly sales quotas.
- Provided exceptional post-sale customer service, resulting in high retention rate.
- Developed marketing strategies to expand outreach, increasing new customer acquisition.
- Demonstrated excellent product knowledge, resulting in effective customer education and satisfaction.
- Managed a high volume of outbound and inbound calls, building strong customer relationships.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Expanded referral network through strong professional relationship-building with existing clients, leading to increased business opportunities.
Customer Service Representative
Dial America
11.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Logistics Specialist
Army
07.2008 - 03.2010
- Coordinated supply chain operations for mission-critical deployments, ensuring ontime delivery of materials and resources.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Tracked and managed transfer paperwork such as packing lists.
- Issued timely and accurate responses to both internal and external inquiries.
Education
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX12.2018
Skills
- Sales Expertise: Skilled in upselling, cross-selling and customer relationship managements
- Customer Service: Experienced in handling inquiries, resolving complains and ensuring customer satisfaction
- Communication: Excellent interpersonal skills with the ability to build rapport and trust quickly
- Goal Oriented: Proven ability to meet and exceed sales targets consistently
- Problem solving: Adept at identifying customer needs and providing tailored solutions
- Adaptability: experienced in managing high-pressure situations and adjusting to diverse challenges
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Agent
American Income Life Insurance Company
02.2023 - 06.2024
Customer Service Representative
Dial America
11.2021 - 11.2022
Logistics Specialist
Army
07.2008 - 03.2010
Associate of Arts - Multidisciplinary Studies
El Paso Community College
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