Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayra Sosa

Salisbury,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge.

Overview

6
6
years of professional experience

Work History

Care Concierge Advisor

The Helper Bees
04.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Communicated with clients regarding account services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Patient Scheduling Team Representative

Nc Pediatric Dentistry
05.2020 - 12.2021
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Built and maintained positive working relationships with patients and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Used Eaglesoft to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through email.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Trained new staff on filing, phone etiquette and other office duties.

Patient Service Representative

Nc Pediatric Dentistry
11.2017 - 03.2020
  • Verified insurance eligibility and coverage for patients.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Balanced deposits and credit card payments each day.
  • Resolved billing inquiries and disputes in timely fashion.
  • Developed and implemented customer service policies and procedures.
  • Investigated insurance claims denials and appeals.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Offered simple, clear explanations to help clients and families understand policies and procedures.

Education

Associates in GeneralEducation -

Rowan Cabarrus Community College
Salisbury, NC
05.2017

Skills

  • Guest Relations
  • Quality Assurance
  • Customer Service
  • Administrative Support
  • Guest Experiences
  • Conflict Resolution
  • Team Supervision
  • Interpersonal Communications

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Care Concierge Advisor

The Helper Bees
04.2022 - Current

Patient Scheduling Team Representative

Nc Pediatric Dentistry
05.2020 - 12.2021

Patient Service Representative

Nc Pediatric Dentistry
11.2017 - 03.2020

Associates in GeneralEducation -

Rowan Cabarrus Community College

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Mayra Sosa