Mayra Soto
Odessa,TX
Summary
Dynamic and customer-focused professional with extensive experience at Dillard's, excelling in relationship building and conflict resolution. Proven ability to enhance customer satisfaction through effective cash handling and strong multitasking skills. Recognized for optimizing store performance and fostering teamwork to achieve sales goals in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Marias Mexican Kitchen
06.2025 - 09.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover.
- Assisted servers by communicating guest needs promptly.
- Maintained cleanliness and organization of host area.
- Handled guest inquiries and resolved issues efficiently.
- Provided menus and informed guests about daily specials.
- Collaborated with team to enhance dining experience for patrons.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Sales Associate
Dillard's
02.2025 - 06.2025
- Assisted customers in product selection and provided detailed product information.
- Processed transactions accurately using POS systems to enhance customer satisfaction.
- Maintained organized merchandise displays to improve store appearance and accessibility.
- Collaborated with team members to achieve daily sales goals and increase store performance.
- Conducted inventory checks to ensure stock availability and minimize discrepancies.
- Participated in training sessions to learn product knowledge and improve sales techniques.
- Supported promotional events by setting up displays and engaging with customers effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Cashier
Kent Kwik
07.2024 - 02.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and point-of-sale operations.
- Assisted customers with inquiries and product information, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for patrons.
- Collaborated with team members to manage inventory levels, supporting restocking efforts as needed.
- Adapted quickly to changes in store policies and procedures, demonstrating flexibility in a fast-paced environment.
- Trained new staff on register operations and customer service best practices, fostering teamwork and collaboration.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Arts - General Studies
Odessa College
Odessa, TX05-2024
High School Diploma -
Odessa Collegiate Academy
Odessa, TX05-2024
Skills
- Customer service
- Strong multitasking
- Conflict resolution
- Cash handling
- Assertiveness
- Relationship building
- Coordinating tasks
- Payment processing
- Judgment and decision making
- Memory retention
- Active learning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Hostess
Marias Mexican Kitchen
06.2025 - 09.2025
Sales Associate
Dillard's
02.2025 - 06.2025
Cashier
Kent Kwik
07.2024 - 02.2025
Associate of Arts - General Studies
Odessa College
High School Diploma -
Odessa Collegiate Academy