Mayra Souza

Delivered vaccinations to safeguard public health and enhance community well-being.

Assisted patients with changing wound dressings and performing care procedures. Supported healthcare team in maintaining sterile conditions for wound treatments. Helped educate patients on effective wound care practices.

Achieved consistent monitoring of patient vitals, contributing to timely assessments. Captured essential health metrics to support comprehensive patient evaluations. Promoted patient safety and comfort through proactive collaboration with the healthcare team.

Managed preparation of sterile trays for pap smear procedures.

Executed comprehensive medication reconciliation to ensure patient safety and accuracy in prescriptions.

• Scheduled appointments and adjusted master schedule as needed.
• Processed patient medication refill requests efficiently.
• Conducted thorough reviews of multiple weeks of data. Assisted in cleaning and organizing extensive data sets. Supported teams by refining and validating weeks of information.
• Coordinated appointment scheduling, optimizing office workflow and enhancing patient access to services.

• Assisted pharmacists in dispensing medications and maintaining accurate inventory records.
• Processed prescription orders and verified information for accuracy and compliance.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Managed medication storage, ensuring proper organization and adherence to safety protocols.
• Collaborated with team members to streamline workflows and enhance operational efficiency.
• Implemented improvements in medication handling processes to enhance patient safety and satisfaction.
• Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
• Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
• Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
• Ensured regulatory compliance with thorough record-keeping practices, including accurate documentation of medication dispensing activities.
• Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
• Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
• Successfully completed Pharmacy Technician Trainee program, gaining comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
• Facilitated smooth communication channel between patients and pharmacists, improving service delivery.
• Participated in community health events, promoting pharmacy services and wellness programs.
• Supported pharmacy cleanliness and organization, maintaining hygienic environment for medication handling.
• Improved patient adherence to medication regimes by participating in reminder call programs.
• Enhanced pharmacy operations by accurately filling prescriptions under supervision of licensed pharmacist.
• Improved patient safety with meticulous attention to detail in medication packaging and labeling.
• Conducted regular checks on medication expiration dates, ensuring dispensing of safe and effective drugs.
• Collaborated with healthcare professionals to clarify prescription orders, ensuring accuracy in medication dispensing.

• Processed and filled prescriptions accurately, ensuring compliance with pharmacy regulations.
• Assisted pharmacists in managing medication inventory and maintaining stock levels efficiently.
• Educated customers on proper medication usage, side effects, and storage requirements.
• Collaborated with healthcare professionals to resolve medication-related issues and inquiries.
• Implemented improvements in workflow processes to enhance prescription fulfillment speed.
• Developed strong relationships with customers, fostering loyalty through exceptional service delivery.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.

• Triaged symptomatic patients for urgent telemedicine consultations.
• Processed medication refills and managed prior authorizations.
• Scheduled appointments for new and follow-up patients.
• Updated patient records and managed self-pay accounts.

• Facilitated patient-provider interactions for accurate registration.
• Managed patient check-in and check-out efficiently.
• Contributed as an active member of the patient care team.