Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mayra Steely

Spring,TX

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

14
14
years of professional experience

Work History

Property Manager

ZRS Management
02.2023 - 10.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Administered operations to handle needs of tenants across 419 and 364 property units.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Maintained sufficient number of units market-ready for lease.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Managed staff of 10 employees.

Assistant Property Manager

ZRS Management
01.2020 - 02.2023
  • Assisted in day-to-day operations of 396 multi-family property in manager's absence.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Escalated major issues to property manager for immediate remediation.
  • Processed security deposit refunds.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collected and maintained careful records of rental payments and payment dates.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Implemented and enforced policies and procedures to maintain properties to highest standard.
  • Planned and scheduled unit turns.
  • Assisted in processing invoices on daily basis.

Leasing Consultant

ZRS Management
01.2019 - 01.2020
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Leasing Consultant

Southstar Management
05.2017 - 01.2019
    • Greeted clients, showed apartments, and prepared leases.
    • Verified tenant incomes and other information before accepting lease applications.
    • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
    • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
    • Responded to requests and scheduled appointments for property showings.
    • Distributed and followed up on tenant renewal notices.

Leasing Consultant

Capstone Management
07.2009 - 06.2015
    • Greeted clients, showed apartments, and prepared leases.
    • Verified tenant incomes and other information before accepting lease applications.
    • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
    • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Education

Lone Star College System
Spring, TX

High School Diploma -

Klein Oak High School
Spring, TX
05.2006

Skills

  • Multi-Family Property Management
  • Microsoft Office
  • Entrata PMS
  • RealPage: OneSite, Spend Management, Financial Suite, and Business Intelligence
  • Revenue Management Software: AI Revenue Management (AIRM) and Lease Rent Options (LRO)
  • Financial Budgeting and Reporting
  • Knowledge of State Name] Real Estate Laws
  • Time Management
  • Exceptional Oral and Written Communication Skills
  • Duty Delegation
  • Employee Motivation and Guidance
  • Increasing Occupancy
  • Renewals Management
  • Operational Procedures
  • Cloud-Based File Management

Accomplishments

  • Increased occupancy rates from 90% to 95% in 2.5 months.
  • Demonstrated skill and career growth by being promoted 2 times in 4 years.
  • Oversaw multiple residential family properties totaling over 700 individual units.
  • Used Microsoft Excel to develop tracking and reporting spreadsheets.
  • Supervised team of 10 staff members.

Languages

Spanish
Native or Bilingual

Timeline

Property Manager

ZRS Management
02.2023 - 10.2023

Assistant Property Manager

ZRS Management
01.2020 - 02.2023

Leasing Consultant

ZRS Management
01.2019 - 01.2020

Leasing Consultant

Southstar Management
05.2017 - 01.2019

Leasing Consultant

Capstone Management
07.2009 - 06.2015

Lone Star College System

High School Diploma -

Klein Oak High School

Similar Profiles

CREATE PROFILE
Mayra Steely