Mayra Sustaita
El Paso
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
8
8
years of professional experience
Work History
Dental Office Manager
Project Vida
06.2023 - Current
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
Referral Coordinator/Front Desk Receptionist
Project Vida
07.2022 - 06.2023
- Greeted visitors to provide information and direct to appropriate personnel.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed basic bookkeeping and document filing.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled and confirmed appointments.
- Answered office phone and emails to schedule appointments, answer questions and document information.
HEALTH ASSISTANT
Gadsden Independent School District
11.2018 - 03.2022
- Respond to the basic first aid needs of the students and staff
- Vital signs, vision and hearing
- May receive primary care providers orders from a parent or student
- Assist students with routine scheduled oral medication
- Immunization review
Customer Service Representative
FRED LOYA INSURANCE
02.2016 - 11.2018
- Processed applications, payments, corrections, endorsements and cancellations
- Prepared necessary paperwork to process insurance sales and renewals
- Presented and clearly explained insurance policy options to clients based on their needs and goals
- Directed customer service representatives in covering the retail office
- Called lapsed customers each week to inquire about continuing needs
- Researched coverage and premium options and supplied clients with the best coverage available.Built customer loyalty by placing follow-up calls for customers who reported product issues.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Ran reports and supplied data to fulfill customer report requirements.
Education
HIGH SCHOOL DIPLOMA -
Desert Pride High School
Anthony, NM01.2005
Skills
- Self-motivated
- Active listening skills
- Organized
- Telecommunication skills
- Opening/closing procedures
- Microsoft Office proficiency
- Customer service-oriented
- Client relations expert
- Data Entry
- Telephone Etiquette
- Computer Proficiency
- Clerical Support
- Office equipment proficiency
- Visitor and Customer Relations
- Call Answering and Routing
- Verbal and Written Communication
- Multitasking and Prioritization
- Positive Attitude and Energetic
- Dental Office Management
- Office Administration
- Excellent written and oral communication
- Dental software proficiency
Accomplishments
- Sales
- Consistently generated additional revenue through skilled sales techniques.
Timeline
Dental Office Manager
Project Vida
06.2023 - Current
Referral Coordinator/Front Desk Receptionist
Project Vida
07.2022 - 06.2023
HEALTH ASSISTANT
Gadsden Independent School District
11.2018 - 03.2022
Customer Service Representative
FRED LOYA INSURANCE
02.2016 - 11.2018
HIGH SCHOOL DIPLOMA -
Desert Pride High School