Mayra Toledo
Modesto,CA
Summary
Professional with solid background in managing front-office operations in medical setting. Skilled in patient scheduling, administrative tasks, and maintaining confidentiality. Strong focus on team collaboration and flexible in adapting to changing needs. Reliable in ensuring efficient and smooth workflow, fostering welcoming environment for patients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Office Receptionist; Contract
MyHealth Center
07.2025 - Current
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Maintained current and accurate medical records for patients.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Medical Assistant
Golden Valley Health Centers
03.2020 - 03.2025
- Administered immunizations and injections, adhering to safety protocols and clinic guidelines.
- Assisted healthcare providers with patient examinations, ensuring smooth workflow and efficient care delivery.
- Managed patient scheduling and follow-up appointments, optimizing clinic efficiency and reducing wait times.
- Trained new staff on office procedures and electronic health record (EHR) systems, improving onboarding efficiency.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Medical Assistant
Oak Valley Hospital District
07.2018 - 03.2020
- Led quality assurance initiatives to ensure compliance with healthcare regulations and standards of practice.
- Collaborated with multidisciplinary teams to develop patient care plans, enhancing overall treatment outcomes.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Externship
Modesto Surgical Associates
04.2018 - 06.2018
- Coordinated scheduling of surgical procedures, optimizing clinic workflow, and resource allocation.
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Led efforts to maintain inventory of medical supplies, ensuring availability for surgeries and minimizing delays.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Supported clinical staff with preparation of surgical instruments and materials for procedures.
- Administered patient care, including vital signs checks and medical history documentation.
Education
NCMA - Medical Assisting
Institute of Technology
06-2018
High School Diploma -
Argus High School
Ceres, CA06-2015
Skills
- Patient confidentiality
- Medical Terminology
- HIPAA compliance
- Record preparation
- Patient scheduling
- Appointment management
- Data entry
- Insurance verification
- Scheduling proficiency
- Medical charting
- Microsoft Word
- Microsoft Excel
- Medical billing
- Medical records management
- Telephone etiquette
- Workflow optimization
- Payment collection
- EMR / EHR (EPIC, MEDITECH, NEXTGEN)
- Typing 68 wpm
- Time management
- Sterilizing procedures
- Problem-solving abilities
- Attention to detail
- Customer service
- Multitasking Abilities
- Collaboration and teamwork
- Critical thinking
- Reliability
- Active listening
- Effective communication
- Verbal and written communication
- Organization and time management
- Adaptability and flexibility
- Bilingual
Certification
- BLS/CPR
- Medical Assistant Certificate
- High School Diploma
- Professional Development
LANGUAGES
English, Spanish
Timeline
Medical Office Receptionist; Contract
MyHealth Center
07.2025 - Current
Medical Assistant
Golden Valley Health Centers
03.2020 - 03.2025
Medical Assistant
Oak Valley Hospital District
07.2018 - 03.2020
Externship
Modesto Surgical Associates
04.2018 - 06.2018
NCMA - Medical Assisting
Institute of Technology
High School Diploma -
Argus High School