Mayra Toral
Rockford,IL
Summary
Detail-oriented professional with expertise in customer service and office management. Proven ability to enhance operational efficiency and support administrative tasks, contributing to improved team collaboration and project outcomes.
Overview
14
14
years of professional experience
Work History
VSO Administrative Assistant
VACWC
07.2024 - Current
- Assisted veterans in accessing county resources and services. Supported administrative tasks to enhance operational efficiency.
- Provided guidance on benefits and programs available to veterans.
- Assisted in daily administrative tasks to support team operations. Coordinated schedules and meetings to enhance communication. Managed office supplies to ensure availability for staff.
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
- Supported veterans and family members in navigating services offered by Veterans Affairs Department.
- Facilitated administrative operations for department and generated reports as required.
- Facilitated access to benefits for military veterans and their dependents or survivors through comprehensive support services.
- Oversaw scheduling, correspondence management, and resolution of outstanding issues.
- Assisted in implementing and refining office procedures. Maintained inventory levels and ordered supplies as necessary.
- Processed invoices, receipts, and billing information to support financial operations. Assisted in compiling program-related data for reporting purposes. Prepared financial and statistical reports to aid in decision-making.
- Assisted with general intake processes. Addressed administrative inquiries effectively. Maintained organized and accurate records.
- Facilitated vendor coordination to schedule maintenance for office equipment and resolve basic issues.
- Assisted team members with mail distribution tasks. Supported volunteer coordination efforts. Helped maintain organized communication channels.
- Assisted in organizing tasks to enhance efficiency. Supported multiple projects simultaneously to meet deadlines. Contributed to identifying areas for process improvement.
- Assisted clients by scheduling appointments with veterans service officers (VSOs).
- Collected and submitted required documentation on appointment day to facilitate claim processing, including medical records, DD214s, and client profile information.
- Followed up on active claims and managed medical and property powers of attorney (POAs). Provided knowledgeable support regarding VA benefits, burial benefits, and surviving spouse benefits.
- Supported human resources functions by scheduling and participating in interviews. Assisted with candidate selection and completed new hire documentation. Provided training and support for the Vetra platform in the transportation department.
Executive Assistant
Rockford Public Schools 205
09.2020 - 07.2024
- Oversaw daily office operations to support human resources management.
- Facilitated workflow coordination among employees and departments as needed.
- Oversaw review and screening of incoming correspondence to guarantee prompt responses.
- Coordinated distribution of copies to relevant district departments.
- Compiled and organized data reports and information for Chief Human Resources Officer.
- Assisted in managing chief human resources office calendar. Scheduled appointments, conferences, and meetings efficiently.
- Streamlined organization and compilation of essential documents for staff access.
- Compiled and organized time sheets for Head of Human Resources.
- Supported project coordination efforts to enhance team collaboration. Contributed to the development of project documentation and reports.
- Assisted in granting access for employees and contractors to schools and buildings within school district. Collaborated with security department to facilitate appropriate access at designated times.
- Supported contractors in signing badge responsibility agreement prior to access approval.
- Onboarded new hires with accurate documentation to meet I-9 compliance. Assisted employees in navigating the frontline platform. Supported staff in applying for new positions within the district.
- Prepared financial reports for banking institutions, bonus reports, and employment verifications using Business Plus platform.
- Assisted compliance supervisor in verifying background checks to authorize contractor access to district facilities. Entered and verified transcripts within Illinois State Board of Education (ISBE) platform, maintaining current and accurate license records.
Administrative Assistant
Winnebago County Public Defenders Office
03.2016 - 10.2018
- Welcomed employees, vendors, and visitors to foster a positive environment.
- Organized and coordinated meeting appointments to enhance team collaboration.
- Oversaw management of messages and correspondence to ensure effective communication.
- Oversaw caller screening processes and directed inquiries to relevant departments.
- Organized, scanned, and archived documents efficiently.
- Managed procurement and maintenance of office supply inventories.
- Documented daily meeting minutes to ensure accurate record-keeping.
- Assisted in data entry tasks to maintain accurate records. Supported document scanning processes to ensure efficient information retrieval.
- Coordinated case management activities, ensuring timely documentation and communication among legal teams.
Program Assistant
Saint Elizabeth Center
03.2012 - 06.2015
- Developed comprehensive reports on programs.
- Scheduled & organized meetings, events and agenda
- Provided interpreting services for parent meetings.
- Tutored children individually or in small groups
- Ensured implementation of policies and practice
- Supported growth and program development.
- Coordinated program schedules and activities to enhance operational efficiency.
Education
High School Diploma -
Illinois Community College
Illinois 06-2008
Skills
- Customer Service
- Office Management
- Payroll
- Calendar Management
- Invoices
- Bookkeeping
- Event Planning
- Spanish
- Bilingual
- Communication
- Organization
Languages
Spanish
Native or Bilingual
Timeline
VSO Administrative Assistant
VACWC
07.2024 - Current
Executive Assistant
Rockford Public Schools 205
09.2020 - 07.2024
Administrative Assistant
Winnebago County Public Defenders Office
03.2016 - 10.2018
Program Assistant
Saint Elizabeth Center
03.2012 - 06.2015
High School Diploma -
Illinois Community College