Mayra Tovar Hernandez

*Served as a senior leader, successfully managing the hiring process, and ensuring the right talent was brought on board.
*Developed and implemented HR protocols, efficiently managed reports, incidents, and administrative records, and resolved issues effectively.
*Drafted a comprehensive manual for personnel hiring, evaluation processes, and employment contracts for employees at all levels.
*Spearheaded the creation of a protocol addressing gender violence within the organization.
*Conducted training and supervised new employees, ensuring a smooth onboarding process.
*Managed staff's entry, exit, and payroll with precision.

Managed inventory levels to ensure product availability for customers while minimizing overstock.

Oversaw the shipping and handling of products, ensuring accuracy and on-time deliveries.

Coordinated with warehouse teams to efficiently receive and send stocks between warehouses.

Conducted regular inventory audits and implemented process improvements to enhance efficiency.

Collaborated with the sales team to meet customer demands and address any issues promptly.

Participated in internal professional development programs and maintained a strong commitment to security procedures.

*Assisted customers with product inquiries, orders, and returns, providing excellent service.
*Resolved customer complaints and issues, maintaining a high level of customer satisfaction.
*Worked closely with the sales team to identify potential upselling opportunities.
*Maintained accurate records of customer interactions and feedback for continuous improvement.
*Participated in ongoing training to stay up to date with product knowledge and customer service best practices.

*Conducted local sales calls and deliveries using company vehicles, ensuring timely and safe transport.
*Maintained a clean and organized vehicle, conducting routine inspections and reporting any issues.
*Interacted professionally with customers during deliveries, providing exceptional service.
*Managed delivery schedules and routes efficiently, optimizing time and resources.
*Coordinated with warehouse staff to load and unload products for delivery.

- Booked appointments, flights, and reservations efficiently, ensuring smooth travel and scheduling for the team.
- Implemented and consistently executed structured office procedures, enhancing efficiency and productivity.
- Evaluated the performance of carriers, vendors, and goods deliveries, making data-driven decisions to improve service quality.
- Demonstrated adaptability and accountability in all aspects of the role, taking ownership of outcomes.
- Reported directly to the CEO and Director, providing regular updates on key initiatives and projects.
- Maintained a high energy level and positive aptitude, driving a culture of resourcefulness and dependability among the team.
- Fostered a collaborative and empathic team environment, promoting teamwork and mutual support.
- Managed the personal agenda of executives, ensuring their schedules were optimized for productivity.
- Handled confidential data ethically and responsibly, always maintaining strict confidentiality.
- Created protocols and procedures related to personnel hiring, evaluation processes, and employee contracts.
- Managed staff entry, exit, ensuring accuracy and compliance.
- Cultivated a high-performing team atmosphere, promoting collaboration and growth.
- Administered data in various systems, including Excel, internal CRM, and reports.
- Collaborated with Account Managers, Delivery Managers, HR, and IT to secure the success of the activities.
- Monitored attendance, tracked sick notes, managed vacation requests, and addressed absences in coordination with Area Managers.
- Produced a variety of reports to support decision-making and business operations.

- Played a pivotal role in the recruitment process by posting, filtering, and conducting initial interviews for new talents.
- Served as the first point of contact for employees regarding attendance and various HR inquiries.
- Managed the onboarding process for new hires, providing comprehensive training and fostering a high-performing team atmosphere.
- Administered data in various systems, including Excel, internal CRM, and other reporting tools.
- Collaborated with the entire team to maintain low attrition and high morale.
- Worked closely with Account Managers, Delivery Managers, HR, and IT client Hiring Manager throughout various processes.
- Assiduously monitored attendance, tracked sick notes, vacation, absences, and provided follow-up in collaboration with Area Managers.
- Generated a variety of reports to support decision-making and HR processes