MAYRA TREVINO
Houston
Summary
Detail-oriented barista cashier with five years of experience in a busy, fast paced environment. Skilled at managing high-volume transactions while providing fast, friendly service to customers. Adept at recommending products and upselling specialty drinks to boost sales. Committed to ensuring a clean and efficient workspace. Ability to handle multiple tasks, including front and back of house effectively and efficiently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BARISTA
Slowpokes
01.2020 - Current
- Managed a high-volume environment, ensuring efficiency during peak hours and working well under pressure.
- Proficient with helping customers over the phone for inquiries and online orders.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
- Restocked display cases with attractive arrangements to promote specialty food items like croissants and muffins.
- Helped management keep adequate supply on hand by notifying of shortages.
BARISTA
Bo's Boba
11.2022 - 09.2024
- Assisted with creating schedules for a team of 9 workers.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
SEASONAL ASSOCIATE
Lowe's
01.2018 - 01.2019
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
Waltrip High School
Houston, TX05-2016
Skills
- Cashflow management
- Exceptional communication
- Fluent in Spanish
- New hire training
- Product upselling
- Conflict mediation
- Multitasking and organization
Certification
- Food Handlers
- TABC
Timeline
BARISTA
Bo's Boba
11.2022 - 09.2024
BARISTA
Slowpokes
01.2020 - Current
SEASONAL ASSOCIATE
Lowe's
01.2018 - 01.2019
High School Diploma -
Waltrip High School