Summary
Overview
Work History
Education
Skills
Timeline
Languages
AssistantManager

MAYRA URIOSTEGUI

ASSISTANT MANAGER
Fort Worth,TX

Summary

Assistant Manager at AMAX AUTO INSURANCE with a proven track record in enhancing customer satisfaction and driving sales through effective marketing strategies. Skilled in cash management and client relations, I excel in educating clients on insurance products, ensuring informed decisions, and achieving high compliance rates in payments.

Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Assistant Manager

AMAX AUTO INSURANCE
12.2020 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
  • Increased customer payment compliance by consistently monitoring overdue accounts and contacting debtors.
  • Efficiently managed a high volume of outbound calls daily, prioritizing tasks and staying focused under pressure.

Clerk

QuikTrip
04.2020 - 12.2020
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Shift Manager

Arbys Resturant
06.2017 - 02.2020
  • Tracked receipts, employee hours, and inventory movements.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

High School Diploma -

LAKE WORTH HIGH SCHOOL
Lake Worth, United States
05.2001 -

Skills

Customer service

Timeline

Assistant Manager

AMAX AUTO INSURANCE
12.2020 - Current

Clerk

QuikTrip
04.2020 - 12.2020

Shift Manager

Arbys Resturant
06.2017 - 02.2020

High School Diploma -

LAKE WORTH HIGH SCHOOL
05.2001 -

Languages

English
Full Professional
Spanish
Professional Working

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MAYRA URIOSTEGUIASSISTANT MANAGER