Summary
Overview
Work History
Education
Skills
Languages
Additionalexperienceandawards
References
Timeline
Generic

Mayra Vargas

Aurora,IL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devotes to giving every customer a positive and memorable experience. Self motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast - paced environments. Consistently positive and friendly teller with 24 years of experience in customer support and problem solving. Careful to maintain client confidentiality and bank security standards.

Overview

24
24
years of professional experience

Work History

Bilingual (Spanish) - Lead Customer Service Rep.

Fifth Third Bank
Woodridge, IL
07.2024 - Current
  • Deepen relationships and treat customers with genuine care by listening to their specific needs.
  • Developed customer service policies, procedures and standards.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with applicable laws, regulations and organizational policies.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Teller

Banco Popular
03.1999 - 10.2003
  • Processed customer transactions and handled up to 25000 in cash, along with taking on Lead CSR responsibilities such as balancing the cash vault, coin vault, and ATM
  • Resolve customer complaints, issues promptly and effectively
  • In charge of going to local businesses and setting up offsite events to gain new business and promote the companies' products.
  • Adhere to operational controls, including legal, corporate, and regulatory procedures, to ensure the safety and security of customer and bank assets, as well as keeping everything in compliance.

Education

GED -

Waubonsee Community College
Aurora, IL
06.2004

Skills

  • Regulatory Compliance
  • Excellent Customer Service
  • Very goal oriented and Sales expertise
  • Work Prioritization and Time Management
  • Product and service Knowledge
  • Active Listening
  • Calm and Professional Under Pressure
  • Team collaboration
  • Multitasking and Organization
  • Appointment Scheduling

Languages

English, Spanish.

Additionalexperienceandawards

  • Nemo award, 07/01/15, Won for great customer service.
  • Won several contests in the teller position at Aurora Downtown for top performer and best sales.
  • Top Performer in referrals for 12 consecutive months 2013. (Montgomery)
  • Top performer in customer satisfaction for 24 consecutive months.
  • Top LCSR'S Operation Scorecard from February 2024- July 2024.

References

References available upon request.

Timeline

Bilingual (Spanish) - Lead Customer Service Rep.

Fifth Third Bank
07.2024 - Current

Teller

Banco Popular
03.1999 - 10.2003

GED -

Waubonsee Community College

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Mayra Vargas