Mayra Vasquez
Warden,WA
Summary
I consider myself to be the perfect candidate for the Peer Support Specialist position. I am a mother who has a child with a developmental need. I am a mother who advocates for him at all times. I am experienced in providing emotional, psychological, and practical assistance. I am willing to share my knowledge and commit to assist others. Strengths include strong empathetic communication skills and, the ability to inspire trust and motivate others towards positive change. Demonstrate impact in previous roles through successful implementation. Proven skills in interpreting conversations and translating documents. High-energy professional with several years of related experience and a desire to positively impact service. Solid administrative background combined with self-motivated nature.
Overview
12
12
years of professional experience
Work History
Business /Bilingual Customer Service Representative
LocalTel Communications
Moses Lake, WA
02.2018 - Current
- Currently a Business/Residential Sales Representative for LocalTel Communications
- My day-to-day duties include assisting our customers by providing them with the proper information on our products and service
- Submit orders directly to the PUD and have daily communication with the PUD
- I have processed more than 30 orders a week, this includes residential and business orders
- Our numbers have increased especially now due to our current situation
- Means of communication with our customers are either over the phone or directly in office
- I currently oversee 6 CSRs in my group and am the team lead at our Moses Lake office
- From time to time I will process our daily deposits and work directly with our billing department if any errors occur
- I have 18 years of customer service and phone etiquette skills.
- Followed up with customers after transactions were completed to ensure satisfaction.
- Developed relationships with key customers to improve loyalty.
- Worked closely with other departments to resolve customer issues quickly.
- Addressed customer concerns promptly and effectively.
- Processed orders accurately and efficiently.
- Provided technical assistance when needed by troubleshooting hardware and software issues.
- Handled escalated calls from customers who were dissatisfied with service received.
- Resolved customer complaints in a timely manner.
- Assisted with customer inquiries via phone, email and in person.
- Participated in team meetings to brainstorm ideas for improving service standards.
- Referred customers to the appropriate contacts for more complex issues.
- Assisted customers with product selection based on their individual needs.
- Greeted customers and ascertained their needs.
- Provided product information, prices, availability and delivery options to customers.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated system with order specifics and customer details, preferences, and billing information.
Teller Coordinator
US Bank Service Center
Warden , WA
08.2013 - 01.2018
- Assist customer with every day banking needs
- Research account activity to better assist customer in future and present needs
- Promote marketing and sales products to further support financial growth in our community
- Counsel customers about helpful products and credit building opportunities
- Cross-sell banking services and products to customers
- Participate in community events to position the bank as a leader within the community
- Proper telephone communication skills
- Computer skills
- Assist the Branch Manager with any help in filing important documents
- Cash vault experience and ATM experience
- Head leader of tellers at our branch
- Highlights: Customer service score 85.7% year to date
- Up to date on product knowledge.
- Participated in internal audits of branches to verify adherence to internal controls.
- Assisted with recruiting efforts by screening job applicants for open positions within the branch.
- Trained new tellers on banking operations, customer service practices, and security protocols.
- Resolved customer complaints in a timely manner, escalating issues when necessary.
- Conducted regular performance reviews with staff members to identify areas of improvement.
- Monitored teller staff to ensure accuracy in customer service and compliance with bank policies and procedures.
- Developed strategies to increase branch sales activities by coaching tellers on cross-selling techniques.
- Created monthly reports detailing teller performance metrics such as number of accounts opened or closed.
Certified Nursing Assistant
Lake Ridge Alzheimer’s Unit
Moses Lake , WA
04.2012 - 08.2013
- Assist my clients with their personal needs upon their request
- Care for a group of 8 residents during my shift but worked in a team
- Document any incidents with the residents and chart their food and liquid intake throughout my shift.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Provided emotional support to patients and families during difficult times.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Answered call lights promptly and responded to patient needs accordingly.
- Cleaned and sanitized patient rooms according to established protocols.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Observed patients for any changes in their physical or mental condition.
- Provided emotional support to family members regarding end-of-life decisions.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Responded quickly to emergency situations involving sudden illness or injury.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Reported changes in patient condition to registered nurse or physician.
- Observed and reported unusual symptoms and changes to charge nurse.
- Helped residents walk with or without self-help devices.
- Assisted residents in preparing for activities and social programs.
- Distributed drinking water and nourishment to residents.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
High School Diploma -
Warden High School
06.2006
Skills
- Bilingual in English & Spanish
- Cash Handling/ Payroll
- Telecommunications background
- Computer Skills
- Customer Service
- Organized
- Team Lead
- Caller Assistance
- Sales Promotion
- Call Management
- [Language] translation
- Customer Support
- Document Translation
- Problem-Solving
- Claims Evaluation
- Payment Processing
- Workload Management
- Team Development
- Excellent Communication
- Customer Relationship Management
- Team Leadership
- Goal Setting
Affiliations
- Family time
- explore nature
- cook
- craft
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Business /Bilingual Customer Service Representative
LocalTel Communications
02.2018 - Current
Teller Coordinator
US Bank Service Center
08.2013 - 01.2018
Certified Nursing Assistant
Lake Ridge Alzheimer’s Unit
04.2012 - 08.2013
High School Diploma -
Warden High School
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