Mayra J. Vega
Poinciana,F.L.
Summary
Experienced professional with a strong background in technology-related roles. Proactive and versatile professional with a quick-learning ability and a talent for adjusting to new environments. Strong work ethic and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
IT Support Analyst
Assurant
Poinciana, FL
05.2022 - Current
- Managed cases through various communication channels including phone, chat, and email.
- Diagnosed, troubleshot, and resolved various hardware and software issues.
- Delivered detailed procedural explanations to users for resolving issues.
- Logged interactions and resolutions in Salesforce to maintain comprehensive records.
- Configured new hardware and executed upgrades using efficient procedures.
- Provided technical support for PC desktops, laptops, printers, wireless cameras, tablets, cellular phones, and other devices.
IT Support Analyst
Apple
Poinciana, FL
01.2021 - 01.2022
- Performed diagnostics to identify hardware and software issues for Apple products.
- Supported customers experiencing Apple product concerns with care and empathy, utilizing all tools and resources offered by Apple.
- Provided actionable insights to enhance service quality by analyzing repetitive repair concerns.
- Provided detailed explanations of repair alternatives, features of Apple devices, and available support solutions.
- Mentored newly hired employees to accelerate onboarding process.
IT Compliance Analyst
Triple S
01.2014 - 01.2019
- Implemented and supported data compliance initiatives emphasizing Sarbanes-Oxley requirements.
- Created reports summarizing audit results and identifying any non-compliance issues or risks.
- Assisted in the development of compliance training materials and online resources.
- Monitored operations to ensure conformance with applicable laws, regulations, standards, and internal policies.
- Advised stakeholders on ways to mitigate potential risks associated with new projects or initiatives.
- Pursued continuous learning opportunities regarding latest compliance and procedural changes.
- Performed regular compliance audits and presented findings to management.
- Developed and maintained comprehensive documentation of compliance procedures and policies.
- Conducted regular audits of systems to verify compliance with established policies.
- Analyzed complex business processes to determine their impact on IT compliance activities.
- Participated in industry forums and workshops to stay informed on compliance best practices and emerging trends.
- Provided technical support during external audits by responding promptly to requests for information.
- Enforced regulatory policies and procedures across different teams and programs.
- Collaborated with senior management on strategies for improving organizational adherence to regulatory requirements.
- Produced reports outlining assessments completed and follow-up recommendations.
- Coordinated Change Advisory Board meetings to facilitate effective IT change management.
- Developed comprehensive information security policies based on industry best practices.
- Conducted training sessions monthly for employees and contractors.
- Produced educational initiatives to enhance security awareness.
Compliance Analyst
Triple S Blue Cross & Blue Shield
01.2010 - 01.2014
- Developed risk management strategies and compliance control plans.
- Conducted due diligence on third-party vendors to ensure compliance with company standards.
- Led training sessions for staff on compliance practices and regulatory requirements.
- Collaborated with legal and operational teams to address compliance issues and implement corrective actions.
- Managed the preparation and submission of regulatory filings and reports.
- Investigated reported and identified compliance issues against accepted standards.
- Conducted detailed audits of internal systems and processes to ensure compliance with regulatory standards.
- Received inquiries and advised on regulations related to programs.
IT Quality Assurance Specialist
Triple S
01.2008 - 01.2010
- Tracked incidents and changes in a project as part of incident response team.
- Developed comprehensive documentation for application testing.
- Delivered training sessions on compliance security to new staff.
- Evaluated testing strategies to verify product functionality.
- Updated and maintained the Quality Management System documentation to reflect current practices and regulatory changes.
- Led internal audits to identify areas for improvement and ensure adherence to quality management systems.
- Monitored User Acceptance Testing procedures to meet established item specifications, standard test methods or protocols.
Education
MBA - Project Management
Ana G. Mendez University
Orlando, FL01.2024
BBA - Management Information System
Ana G. Mendez University
Puerto Rico01.2007
Skills
- Training & Development
- Interpersonal communication
- Penetration testing
- Information security
- Network security
- Security awareness training
- Problem resolution
- Decision-making
- Disaster recovery
- Risk mitigation
- Incident management
- IT compliance monitoring
Training
- PMI Predictive course
- Kickoff Agile
- How AI will transform Project Management
- Business Privacy and Security's commitment
- HIPAA
- Conduct and Ethics
- Anti-fraud Act Insurance Industry
- Money Laundering
- Open Door policy
- Management and destruction of confidential information (PHI)
- Clean Desk Policy
- Bank Secrecy Act & USA Patriot Act
- Federal Sentencing Guideline
- Cyber Crimes
- Social Engineering 'piggyback'
Languages
Spanish
Native/ Bilingual
Timeline
IT Support Analyst
Assurant
05.2022 - Current
IT Support Analyst
Apple
01.2021 - 01.2022
IT Compliance Analyst
Triple S
01.2014 - 01.2019
Compliance Analyst
Triple S Blue Cross & Blue Shield
01.2010 - 01.2014
IT Quality Assurance Specialist
Triple S
01.2008 - 01.2010
MBA - Project Management
Ana G. Mendez University
BBA - Management Information System
Ana G. Mendez University
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