Mayra Vela
Simi Valley,CA
Summary
Caring Behavior Specialist eager to work with teachers and students to improve classroom interactions and academic success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Behavior Intervention Specialist
Inclusive Education & Community Partnership
07.2024 - Current
- Provided crisis intervention services during critical incidents, ensuring the safety of all parties involved while maintaining a respectful approach.
- Promoted a school-wide culture of positive behavior support by modeling respectful communication, active listening, and empathy in all interactions with students, staff, and families.
- Reduced classroom disruptions by providing targeted support and direct instruction in social-emotional learning skills.
- Completed observations of students in classroom and social situations.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Maintained accurate records of student progress and attendance.
Mortgage Processor
HCL Technologies
01.2020 - 11.2022
- Set up and completed loan submission packages.
- Streamlined mortgage processing procedures by implementing an efficient document management system.
- Supported other operational teams with financial transactions and account maintenance.
- Enhanced customer experience by proactively addressing potential issues during the application process, resulting in increased client satisfaction and referrals.
- Assisted clients in completing complex loan applications while addressing their concerns regarding eligibility requirements or interest rates effectively.
Team Manager
Bank of America
09.2001 - 12.2019
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Led employee relations through effective communication, coaching, training, and development.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Education
High School Diploma -
Royal High School
Simi Valley, CA06-1997
Skills
- Collaborative Problem-Solving
- Behavior assessment
- De-Escalation Techniques
- Emotional Regulation
- Individualized education programs
- Collaborative Teamwork
Certification
CPI License
Languages
Spanish
Full Professional
Timeline
Behavior Intervention Specialist
Inclusive Education & Community Partnership
07.2024 - Current
Mortgage Processor
HCL Technologies
01.2020 - 11.2022
Team Manager
Bank of America
09.2001 - 12.2019
CPI License
High School Diploma -
Royal High School
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