MAYRA VELASCO
Downey,CA
Summary
Dynamic and results-driven Project Manager with over [X] years of extensive experience in overseeing multifamily and commercial property operations. Proven track record in managing diverse teams, optimizing property performance, and ensuring compliance with regulatory standards. Skilled in budget management, vendor negotiations, and implementing strategic initiatives to enhance asset value and profitability. Adept at fostering tenant relations and achieving high occupancy rates through effective leasing strategies. Fluent in Spanish with strong leadership abilities and a commitment to delivering exceptional project outcomes.
Overview
11
11
years of professional experience
Work History
Multi Asset Property Manager
Manhattan West
04.2023 - Current
- Oversee day-to-day operations of 9 multifamily properties and 3 commercial properties, ensuring they operate smoothly and efficiently
- Supervise and mentor property management staff of 6, providing guidance, training, and performance feedback
- Coordinate maintenance, repairs, and renovations across various properties to maintain their value and functionality
- Monitor property performance metrics such as occupancy rates, leasing activity, and revenue generation
- Develop and manage property budgets, ensuring expenses are within budgetary constraints and revenue targets are met
- Monitor rent collection processes, addressing delinquencies and implementing strategies to minimize arrears
- Implement cost-effective strategies to optimize property performance and maximize profitability
- Serve as the primary point of contact for tenants, addressing their inquiries, concerns, and requests promptly and professionally
- Negotiate lease agreements, renewals, and terminations in accordance with legal requirements and company policies
- Ensure properties comply with local, state, and federal regulations, including building codes, zoning laws, and safety standards
- Stay updated on relevant laws and regulations affecting property management practices
- Negotiate vendor contracts and service agreements to obtain competitive pricing and quality services
- Monitor vendor performance and address any issues or concerns as they arise
- Identify opportunities for property improvements, upgrades, or expansions to enhance asset value and market competitiveness.
Property Manager
CIM Group
04.2019 - 11.2022
- Responsible for overall day to day management and lease up of two properties, totaling 239 units
- Train, manage, and mentor, a team of sixteen employees
- Achieve maximum return on investments by ensuring ownership and resident satisfaction
- Increasing profitability, and building value, as well as continuous enhancement of overall building operations
- Develop property business plans and annual operating budgets with a focus on increasing revenues, controlling costs, annual Net Operating Income and maximizing the lease ability of the property
- Ensure all residential leases are executed in accordance with company policies and procedures
- Enforce occupancy policies and procedures by confronting violators in accordance with company’s policies
- Terminate leases and initiating eviction proceedings as needed
- Address all tenant complaints in a timely manner
- Host a minimum of one resident event per month
- Maintain up to date records to include income, expenses, signed leases, complaints, maintenance, etc
- Ensure all building operating systems such as elevators, boilers, central plant cooling systems are up to date on preventive maintenance services and oversee/announce any repairs
- Monitor and control the property’s expenditures in accordance with approved budgets and provide recommendations for deferring or capitalizing work as required
- Supervise on-site staff including administrative support employee, maintenance team, leasing, security, and other vendors as needed
- Coordinating leasing coverage all days of the week including weekends
- Plan, organize and control employee-focused activities
- Prepare and deliver regular performance appraisal for staff
- Recommend staff recruitment, selection, promotion, advancement, corrective action, and termination.
Property Manager
Thomas Safran and Associates
08.2016 - 04.2019
- Manage a 156-unit senior building with HUD and TCAC layering, plus a staff of 5 and vendors
- Planning resident activities to create a warm community environment
- Supervising on-site maintenance staff and projects to preserve the property in company standards
- Retaining resident files and conducting annual income certifications according to program guidelines
- Conduct eligibility interview with potential new move-ins
- Maintaining resident relations in compliance with Occupancy and Fair Housing guidelines
- Reviewing monthly financial reports and preparing annual budgets
- Marketing and leasing vacancies to maintain a 100% occupancy rate
- Compliance leader, assist 6 properties with any compliance questions and review their move in files for audits
- Assist in the training and support of management staff across company portfolio.
Assistant Property Manager
Thomas Safran and Associates
05.2014 - 08.2016
- Assisted property manager, manage 122-unit senior TCAC building
- Help manager with daily office duties such as: answering phones, property payables and responding to resident inquiries
- Distributing applications and answering questions for potential applicants in accordance with Fair Housing regulations and company procedures
- Filing and processing paperwork to assist in maintaining organized systems for accurate record keeping
- Writing up work orders (received over the phone and/or in person)
- Assisting the Property Manager with marketing, leasing, and annual certification paperwork
- Coordinating resident activities and assist with creating monthly newsletter
- Maintaining resident relations in compliance with Occupancy and Fair Housing guidelines.
Office Manager
Hoffman Electric
07.2013 - 04.2014
- Managed schedules, organized office functions and oversaw daily operations of office and ten staff members
- Conducted company Human Resource responsibilities including recruiting, hiring, terminating, and payroll
- Managed all company payables, helped reduce unnecessary expenses
- Walked potential jobs with owner and helped create project proposals
- Marketing business for potential jobs and company growth
- Being part of an upstart company helped expand my knowledge of other facets of what is essential to a company’s growth.
Education
High School Diploma -
Warren High School
Downey, CASkills
- Fluent in Spanish
- Operations Management
- Budget Development and Forecasting
- Staff Training, Development and Recruiting
- Variance and Accrual Reporting
- Collections and Delinquency
- Project Managing
- Revenue Growth
- Leadership and Mentoring
- Conflict Resolution
- Affordable Housing Program Knowledge
- Yardi Proficient
- CPO Certified
- HCCP Certified
Timeline
Multi Asset Property Manager
Manhattan West
04.2023 - Current
Property Manager
CIM Group
04.2019 - 11.2022
Property Manager
Thomas Safran and Associates
08.2016 - 04.2019
Assistant Property Manager
Thomas Safran and Associates
05.2014 - 08.2016
Office Manager
Hoffman Electric
07.2013 - 04.2014
High School Diploma -
Warren High School