Mayra Villalba

• Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
• Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Organized community events to foster positive relationships between tenants and build a sense of community within the property.
• Analyzed operational information for impact on ROI, identified trends, and recommended appropriate adjustments.
• Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Managed approximately 30 incoming calls, email per day from customers.

• Implemented ongoing training initiatives for existing employees, promoting continuous professional development within organization.
• Increased consistency in employee performance evaluations by standardizing training materials across all departments.
• Boosted employee retention rates by fostering supportive and engaging learning environment during onboarding process.
• Developed customized e-learning modules, allowing remote employees to access critical information at their convenience.
• Reduced time-to-productivity for new hires through targeted skill development and hands-on practice sessions.
• Served as trusted mentor to countless employees, guiding them through challenging transitions into their respective roles within organization.
• Streamlined onboarding processes, simplifying paperwork and reducing administrative burdens on new hires.
• Partnered with subject matter experts to develop comprehensive training materials that aligned with specific job functions and departmental objectives.
• Collaborated with HR to refine recruitment processes, resulting in higher-quality candidates joining organization.
• Managed new employee orientation training process for more than 5 employees each year.

• Collected, completed, and processed lease applications.
• Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
• Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
• Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
• Trained leasing professionals on regulatory requirements, company policies, and office procedures.
• Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining smooth workflow within office environment.
• Boosted tenant retention rates with proactive communication strategies designed to foster long-term relationships.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Successfully maintained occupancy at 92% during slow seasons.

5

• Assisted patients with personal requirements for housekeeping and grooming assistance.
• Assisted patients with dressing, grooming, and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted patients with handling daily chores and errands by transporting them to appointments, cleaning personal spaces, and purchasing supplies.
• Administered medication as directed by physician.
• Cooked tasty, nourishing meals for patients to promote better nutrition.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Assisted disabled clients to support their independence and well-being.
• Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
• Delivered high-quality care under pressure in emergency situations, ensuring safety of both patient and caregiver team members present at those times.
• Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
• Managed approximately 4 clients every week.