Mayra Villalobos
San Jose,CA
Summary
Adept sales associate with more than 10 years in Sales Consultant roles with2 companies. Determined and experienced in client rapport, marketing strategies and business-to-consumer sales. Seasoned expert at communicating smoothly with contacts and persuading others to propel sales and boost revenue. Dedicated Retail Sales Consultant skilled at leveraging market data, competitive insights and analytics to maximize profitability. Highly skilled at stepping in and working in various departments to provide top-notch customer service wherever needed. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
21
21
years of professional experience
Work History
Sales Consultant
Bellizima's Tile & Stone
San Jose, CA
09.2016 - 03.2022
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Completed orders and organized product deliveries to meet customer timetables.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Sales Representative
Ray's Garage Doors
San Jose, CA
04.2009 - 09.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Organized sales paperwork, presented proposals and finalized contracts.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
Photography Assistant
Picture People
San Jose, CA
11.2007 - 01.2016
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Selected and set up appropriate props, backdrops and lighting.
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned and uploaded photographs for publication.
- Reviewed images and selected best frames to present in client portfolio for purchase.
- Archived photographs on computers and servers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Arts - Photography
San Jose City College
San Jose, CA06.2005
High School Diploma -
Gunderson High School
San Jose, CA06.2003
Skills
- Available Nights, Weekends and Holidays
- Meeting Sales Goals
- Providing Feedback
- Excellent Written and Verbal Communication
- Privacy and Confidentiality
- Strong Telephone Etiquette
- Patient and Empathetic
- Sales and Upselling
fluent in spanish
I can read, write and speak fluently in Spanish
Timeline
Sales Consultant
Bellizima's Tile & Stone
09.2016 - 03.2022
Sales Representative
Ray's Garage Doors
04.2009 - 09.2016
Photography Assistant
Picture People
11.2007 - 01.2016
Associate of Arts - Photography
San Jose City College
High School Diploma -
Gunderson High School