Mayra Villarreal
Brownsville,TX
Summary
Dynamic leader with proven success in driving sales growth and team performance . Excelled in strategic planning and customer relations, enhancing operational efficiency and client satisfaction. Skilled in mentoring and stock management, achieving notable improvements in inventory control and employee development. Demonstrates a strong commitment to achieving company goals with a focus on results. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
27
27
years of professional experience
Work History
Assistance Manager
HEB Grocery Store
Brownsville, TX
08.2019 - 05.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Store Manager
Walmart
Arlington, TX
05.1997 - 05.2015
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delegated work to staff, setting priorities and goals.
- Created weekly work schedules for store personnel.
Education
Associates - Business Administration
Walton Institude
Skills
- Customer relations
- Strategic planning
- Stock management
- Relationship building and management
- Goals and performance
- Mentoring and coaching
- Team management
- Problem-solving
- Sales growth
- Motivational techniques
- Strategic merchandising
- Stock rotations
- Sales strategies
- Order management
- Time management
- Verbal and written communication
- Attention to detail
Languages
English
Professional
Spanish
Professional
Accomplishments
- Manager Of the Year Award is a formal achievement that is presented to outstanding teams or individuals .
- "15-year service award" at Walmart .
Timeline
Assistance Manager
HEB Grocery Store
08.2019 - 05.2024
Store Manager
Walmart
05.1997 - 05.2015
Associates - Business Administration
Walton Institude
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