Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayra Villegas

Winter Garden

Summary

Dynamic leader with a proven track record at Keke's Breakfast Cafe, excelling in operations management and team development. Transformed underperforming units into high-performing teams, significantly enhancing efficiency and profitability. Skilled in staff training and fostering strong relationships, adept at conflict resolution and promoting a positive work environment.

Overview

17
17
years of professional experience

Work History

Area Manager

Keke's Breakfast Cafe
05.2023 - 01.2025
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Transformed underperforming teams into productive, profitable teams.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Increased team productivity by streamlining processes and implementing more efficient systems.

General Manager

Keke's Breakfast Cafe
08.2016 - 05.2023
  • Managed budget implementations, employee reviews, training, schedules.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.

FOH Supervisor

Keke's Breakfast Cafe
10.2014 - 08.2016
  • Implemented new training programs for FOH staff, resulting in improved performance and reduced turnover rates.
  • Streamlined FOH operations for increased efficiency and enhanced guest experience.
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Adapted quickly to operational changes or emergencies by employing creative problem-solving skills when needed.
  • Collaborated with the kitchen team to address any concerns or issues promptly, enhancing overall restaurant quality.

Night Manager

Burger King
01.2008 - 10.2014
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.

Education

High School Diploma -

Freedom Highschool
Orlando,FL
05-2013

Skills

  • Staff management
  • Operations management
  • Relationship building and management
  • Team development
  • Operations
  • Staff training and development

Languages

Spanish
Native or Bilingual

Timeline

Area Manager

Keke's Breakfast Cafe
05.2023 - 01.2025

General Manager

Keke's Breakfast Cafe
08.2016 - 05.2023

FOH Supervisor

Keke's Breakfast Cafe
10.2014 - 08.2016

Night Manager

Burger King
01.2008 - 10.2014

High School Diploma -

Freedom Highschool

Similar Profiles

CREATE PROFILE
Mayra Villegas